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Mercedes-Benz of Boerne

Boerne, TX

4.9
1,443 Reviews

31445 Interstate 10 W

Boerne, TX

78006

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Showing 1,443 reviews

September 02, 2026

Amazing service, Lynda took great care of me! I was in and out in a timely manner and did not feel pressured with any of the additions that I was recommended More

by jdh1187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda de la cruz
Sep 08, 2026 -

Mercedes-Benz of Boerne responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 02, 2026

I wish they could fix things the first time… It’s like the techs don’t listen and do what they want cause it’s all about profits. More

by johnvic2071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names sorry.
Sep 03, 2026 -

Mercedes-Benz of Boerne responded

johnvic2071 Thank you for your recent post. We value your feedback and would like to get more information. The Service Director, Kevin Boles, will attempt to reach you and hopefully discus your concerns in more detail. We also would review the repair order and visit with the Service Advisor to get more feedback on what required multiple visits to make the repair. We do apologize for the inconvenience and want you to be completely satisfied with your service experience. Neil Potter General Manager npotter@group1auto.com

September 02, 2026

Service is great, but below my expectations in the loaner car aspect definitely there is a room for improvement . I have never in my last 15 years driving a competitor make waited an hour and half for my oil More

by bmishreky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia
Sep 10, 2026 -

Mercedes-Benz of Boerne responded

Thank you for your feedback. We're glad to hear the service itself was great. We understand your disappointment with both loaner availability and the wait time for your oil change. Your comments will be shared with our team as we work to improve convenience and efficiency.

August 31, 2026

Always great service and they are ver y courteous and timely! Pat Tovar always has a great attitude and very knowledgeable! More

by RA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Tovar
Sep 02, 2026 -

Mercedes-Benz of Boerne responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 29, 2026

The absolute best! David Rockwell is without a doubt the best service representative out there. He exceeds expectations and takes the extra step to ensure you and your More

by armory_tillage_0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell
Aug 30, 2026 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to David here at Mercedes-Benz of Boerne! If you have any further questions, please don't hesitate to reach out!

August 29, 2026

Good customer service, but small attention to detail. Overall reasonable care, always overpriced after all… delivered my car washed and received it back dirty and dusty… More

by gvsolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 02, 2026 -

Mercedes-Benz of Boerne responded

gvsolon Thank you for taking the time to provide feedback on your last service as we truly value hearing from our clients. I do apologize for your vehicle not being as clean as when it was dropped off. We will pass this concern back to our service advisor team to ensure that we continue to wash the vehicles before being released after being serviced. Neil Potter General Manager Mercedes-Benz of Boerne npotter@group1auto.com

August 28, 2026

David Rockwell always provides excellent service at this location. It is the only location I will take my vehicle to. More

by DSauceda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell
Aug 29, 2026 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to David here at Mercedes-Benz of Boerne! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2026

Ricardo always takes care of our sprinter very professionally and thoroughly. Thank you for everything. More

by Lowryders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Aug 30, 2026 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2026

Great customer service. Service rep very accommodating. Clean location. Courtesy vehicle available.quick turnaround time. Ready when promised. More

by vangie.reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Spencer
Aug 30, 2026 -

Mercedes-Benz of Boerne responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2026

Professional and outstanding service I received from the sales people as well as my service advisor. Fransisco Pat and Chris are very professional and take care of the customer as well and I’m very pleased More

by Ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia my advisor
Aug 30, 2026 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! Please don't hesitate to reach out if there's anything additional we can do for you.

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