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Mercedes-Benz of Boerne

Boerne, TX

Overview
Reviews
Vehicles
4.9
1,286 Reviews
Call Dealership (844) 650-7756
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31445 Interstate 10 W

Boerne, TX

78006

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Showing 1,286 reviews

October 11, 2024

We have taken our vehicles to MB boerne for ~20 years now for service. They always go above and beyond. Lately, Chris has been our service advisor and he has been nothing short of amazing. If you want good, More

by gcrumrine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Forbes
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Oct 13, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Boerne. If you have any further questions, please give us a call. We're always happy to help!

October 10, 2024

Excellent Service! !! Patrica did a nice job of keeping me informed and technicians got work done in a timely fashion. More

by NANCCLARK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia
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Oct 13, 2024 -

Mercedes-Benz of Boerne responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2024

Linda was my service advisor and she does a great job and I will always use her so nice to deal with. More

by Johnsandersonrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Pisano, Tumay Olivia
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Oct 12, 2024 -

Mercedes-Benz of Boerne responded

Hi, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 08, 2024

Disappointed in lack of ownership in damaging brake fluid caliper drain plug (threaded). A $1900 repair of a part damaged during a routine multi-point inspection was required. More

by Lbs7295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda De La Cruz
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Oct 10, 2024 -

Mercedes-Benz of Boerne responded

Lbs7295, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. I will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kevin Boles Service Director kboles@mbboerne.com

Oct 11, 2024 -

Lbs7295 responded

No hard feelings. Just making MB Service team aware that plug threads were damaged by either/both MB Boerne/MB Orange Park FL. This caused me to operate my vehicle with leaking brake fluid until I was able to take the car for service. I will continue to take the car to MB Boerne for service. We love working with Linda De La Cruz.

October 08, 2024

The service department staff are all very kind and helpful! They listen and make me feel valued. More

by 61gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betty, Eddy and the gentlemen at the drive up.
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Oct 12, 2024 -

Mercedes-Benz of Boerne responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2024

Had a great experience with David in the service department. He was very nice and helpful! More

by maryjohnston78015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell
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Oct 13, 2024 -

Mercedes-Benz of Boerne responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2024

Great service from the minute you drive up to the premises of Mercedes of Boerne. More

by vidaurrimaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 09, 2024 -

Mercedes-Benz of Boerne responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

Lynda De La Cruz kept me updated through the entire service process! She always provides outstanding kindness and professionalism!!! More

by Bdlitteral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda de la cruz
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Oct 12, 2024 -

Mercedes-Benz of Boerne responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2024

Excellent service, very well performed work. Just a bit expensive but in line with most dealerships. More

by thomas.meek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat
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Oct 05, 2024 -

Mercedes-Benz of Boerne responded

Hello Thomas, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 02, 2024

Always feel welcome Always cordial / knowledgeable staff Pat Enriquez in service department is always exceptional More

by Markrcf
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Enriquez
Report | Print
Oct 05, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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