Mercedes-Benz of Boerne

I was in the market for a new car but not looking forward to the process. I've bought lots of cars. Until my Mercedes purchase, I was driving 'the ultimate driving machine'. I researched the vehicle onlin to the process. I've bought lots of cars. Until my Mercedes purchase, I was driving 'the ultimate driving machine'. I researched the vehicle online, did comparison shopping and was prepared with my offer and had trade-in value expectations when I drove up to Boerne. I figured I would do all this, to make MY experience easier, shorter and straight forward. I mean, we all know what dealerships are like. Except, this isn't a dealership. It's a SERVICEship. From the moment I arrived at the serviceship, I knew I was in for a 'different experience'. I was greeted at the door by a friendly sales advisor, scratch the sales part... I was greeted by a friendly Advisor. In comes Su Yim, super-cool-awesome should be his name. Now, I knew exactly what car I was there for, which was going to make his job easy, but Mercedes Benz of Boerne has changed the car buying experience. Su showed me the car I was looking for. Took me on a test drive, NO PUSHY SALES!! He let the car speak for itself. Su was very knowledgeable of the GL450 and shared all the features with me. He never tried to close a sale, thank goodness. He made me feel so comfortable, I let my guard down and enjoyed the 'looking' experience, the 'test-drive' experience and YES... ultimately, the 'BUYING' experience. This was an amazing thing! Believe me when I tell you, from everyone's courteous smiling faces, helpful gestures, to the coffee, to the lounge, to the tour of the facilities, they have a masseuse!!!, a shoe-shine station, a video game room..... I can't list everything. I drank like 3 starbucks.... it didn't feel like I was buying a car, it felt like I was being catered to... and THAT is Priceless! Congratulations MBofBoerne! I'll be back. Dina S. More

I was searching for a certified MB and made multiple contacts with my "local" (Georgetown) dealer but they were non-responsive to my offers to purchase. So, I contacted Guy through the Bourne website a contacts with my "local" (Georgetown) dealer but they were non-responsive to my offers to purchase. So, I contacted Guy through the Bourne website and was very pleased to have my inquiry returned within 30 minutes! Then to improve on a great response time Guy was able to negotiate an agreeable price for the car and had it ready for me to pick up the following morning! All of this happened flawlessly....To add icing in the cake, I have been in touch with Guy for assistance in a repair situation with the "local" dealer (Georgetown) Guy was over the top, beyond my wildest expectations helpful getting the situation resolved. I must say I love my MB...and I hope that when I'm in the market to replace it that Guy will still be around to help me again. Sure, I'm driving 120 miles out of my way for his assistance but he has set the bar so that the cost of travel is far outweighed by the level of honesty, service, and intentionality that it makes sense. Guy Vic has EARNED my trust, loyalty and vote. More

This has been the 4th car purchased from mercedes Boerne, and it's always an awesome experience. GUY was awesome. I always look forward to going there. Guy was able to find us the perfect car at the right pr and it's always an awesome experience. GUY was awesome. I always look forward to going there. Guy was able to find us the perfect car at the right price. Was also willing to help out with whatever needed. Definitely went above and beyond. I would recommend Mercedes Boerne to anybody. Would go back to and use GUY anytime. Always a great time when we go to mercedes Boerne. More

This dealership is at the very top when it comes to customer care in sales and service. Eddy Waters in service is always available to answer question and recommend a course of action. If you want to customer care in sales and service. Eddy Waters in service is always available to answer question and recommend a course of action. If you want to have a perfect vehicle ownership experience, buy from Mercedes Benz of Boerne. More

Guy Vick, our sales consultant, made the task of finding and obtaining the perfect vehicle fast, simple, agreeable, and a success in every way. The car was purchased to commemorate a special occasion, and G and obtaining the perfect vehicle fast, simple, agreeable, and a success in every way. The car was purchased to commemorate a special occasion, and Guy went to great lengths to make it truly memorable. We have never had such a pleasant experience in buying a vehicle, and we have never done business with people who were more focused on providing the best possible customer service and satisfaction. More

Mr. Vick showed the utmost courtesy and professionalism in helping my wife and I with our purchase of used MB from the dealership. I would work with him again in the future on another vehicle purchase. in helping my wife and I with our purchase of used MB from the dealership. I would work with him again in the future on another vehicle purchase. More

From my first visit to MBB to discuss leasing vs. purchase, and each subsequent visit from service to car wash, I have been met by the most professional, efficient, thorough and friendly staff! Compa purchase, and each subsequent visit from service to car wash, I have been met by the most professional, efficient, thorough and friendly staff! Compared to "good" service at other dealerships that I received throughout my years of car ownership, MBB sets the standard for "excellence"! Their work is guaranteed and they always take whatever time is needed to answer questions, from the simplest to the complex. Their screening process for hiring and training personnel, should be used as a model for anyone in the service industry! I can NOT imagine doing business with any other dealership!!! More

Great dealership, I wish all car dealerships were like Mercedes Benz of Boerne. Always attentive to my needs whether it is concerning sales or servicing my vehicle. I am driving my fifth Mercedes purchase Mercedes Benz of Boerne. Always attentive to my needs whether it is concerning sales or servicing my vehicle. I am driving my fifth Mercedes purchased from them. It is one very competently and well run business. More

Wonderful place of business. Everyone very friendly and professional. Would definitely recommend their services. Facility is very clean and comfortable. Worth the drive to get great service. professional. Would definitely recommend their services. Facility is very clean and comfortable. Worth the drive to get great service. More

My first purchase from MB Boerne was 1 yr. ago and to this day I tell anyone that will listen how pleased and happy I was with the experience! My salesperson at that time (she is no longer there) was VER this day I tell anyone that will listen how pleased and happy I was with the experience! My salesperson at that time (she is no longer there) was VERY good and a joy to deal with. From the time you drive onto the property it is obvious that outstanding customer service is their goal (everybody you come in contact with is extremely courteous and always checking to see if you need ANYTHING). I went in yesterday to visit the service dept. for a state inspection and to inquire about my upcoming scheduled service. Tumay Oliva was very helpful and even though I had no appointment, she took care of everything in a timely manner for me and with such a pleasant attitude. While she was doing that, Charles Hatfield took time from his day to show me a new model and even take me on a test drive, knowing that I wasn't buying at that time. I consider myself to be a 100% satisfied customer at MB Boerne and wouldn't consider going anywhere else for my next Mercedes (or service on my current Mercedes). These folks could teach customer service and the dealership is spotless! More