Mercedes-Benz of Boerne

I love my service advisor he is awesome! He makes sure the services needed are completed. Amazing service! He makes sure the services needed are completed. Amazing service! More

Polite courteous and professional service on my BMW X3. I highly recommend Mercedes Benz of Boerne and thankful for their help. I highly recommend Mercedes Benz of Boerne and thankful for their help. More

.At the end of our first day of a month- long trip the RV overheated. Spent the night in a Land Rover parking lot then all day yesterday at the Boerne Mercedes dealer doing tests and getting new fan assembly overheated. Spent the night in a Land Rover parking lot then all day yesterday at the Boerne Mercedes dealer doing tests and getting new fan assembly installed. Our 2018 Sprinter based Winnebago View seems to be performing nominally. Although we were anxious to start our trip the Boerne team gave us great peace of mind for the rest of our month long travels. We couldn’t have been in a more comfortable place to wait for 12 hours. So thanks to you, Ricardo Caldera, Sprinter manager Jerry, the mechanics, the snack stockers and the cleaning crew that will be vacuuming dog hair from our three Bernese Mountain Dogs for months. We are back on the road. Respect! More

Messed up alignment initially coded with standard trim code. Even though I have Amg line package which requires different specs on alignment.which made my car drove like totally diffrent and abnormal. Ser code. Even though I have Amg line package which requires different specs on alignment.which made my car drove like totally diffrent and abnormal. Service advisor were arguing w me that they were on the right. Then only way fix was to do repair for some caster bolt. Pre owned manager Sean gahan took responsibility for their techs mistake, and got the caster bolt put on as a gratitude,but even after doing the final alignment they still coded as 4matic on a red car. Which makes car drive not normal as it should since my front right tire is too in from alignment dealership coded. Joel Gallegos service manager assured that this correct alignment and I should not have any issue's. Didn’t expect this out of national company like Group 1 auto and especially Mercedes Benz. Absolutely a foul play against me by this dealership. Steer clear away from these place. More

David Rockwell sercice rep efficiently took care of vehicle in a timely manner. He thoroughly explained the inspection conducted and the work done. vehicle in a timely manner. He thoroughly explained the inspection conducted and the work done. More

The source department is excellent! Linda is absolutely the best and incredible service rider best I’ve ever dealt with. Linda is absolutely the best and incredible service rider best I’ve ever dealt with. More

From scheduling to delivery, Mercedes-Benz of Boerne (MBB) has the best customer service! My experience with MBB is 5 stars because Mr. David Rockwell goes above and beyond to ensure every automotive d (MBB) has the best customer service! My experience with MBB is 5 stars because Mr. David Rockwell goes above and beyond to ensure every automotive detail is excellently handled. Significantly, he thoroughly answers questions and speedily addresses concerns. His extensive knowledge of the automotive industry allows him to provide exemplary service. My vehicle runs well. I definitely recommend MBB! More

Had a maintenance issue with one of our work Mercedes Metris vans. Ric in Service was able to get us in quickly and back on the road in no time. Metris vans. Ric in Service was able to get us in quickly and back on the road in no time. More

We bought our first Mercedes Benz, a new 2025 GLC 300, from Mercedes Benz of Boerne. It has been a pleasurable experience. We love the car and the dealership. All of the folks have been great, particul from Mercedes Benz of Boerne. It has been a pleasurable experience. We love the car and the dealership. All of the folks have been great, particularly Wayne xx Laurent, our salesman, and Chris Forbes, our Service Manager. More

I always receive great service from Chris Forbes - he makes sure my GLS is running great! He even identified safety issues like my bumper that needed to be repaired and was able to replace the parts same makes sure my GLS is running great! He even identified safety issues like my bumper that needed to be repaired and was able to replace the parts same day, which is huge for me as a working professional. He makes sure my service is done efficiently and correctly. I always return to this dealership just due to his service. He deserves a raise! More