Mercedes-Benz of Boerne

David was an excellent service advisor. I’m always happy to have my car serviced here, always a good experience. I’m always happy to have my car serviced here, always a good experience. More

I came in unscheduled and was still handled as if I was a weekly customer. Miss McCord was terrific. She kept me informed throughout the entire process including an unexpected critical item. It added about 3 weekly customer. Miss McCord was terrific. She kept me informed throughout the entire process including an unexpected critical item. It added about 3 hours to my stay but things happen on 9 year old cars. I was offered a loaner but declined. All in all another great experience at Mercedes Benz of Boerne made possible by Tawni, the mechanics and staff. Thank you. More

For a Saturday, half staff, no greeters, found someone to ask, when I did get routed to the proper people, they were nice, efficient, polite, helpful, most of them. There was a very laid back environment. No ask, when I did get routed to the proper people, they were nice, efficient, polite, helpful, most of them. There was a very laid back environment. Normally, the atmosphere is pleasant and accommodating. More

I always receive outstanding efficient, reliable, timely, wonderful service especially from my Advisor Charles Spencer. wonderful service especially from my Advisor Charles Spencer. More

I’ve always had a great experience with the service department here for my sprinter van. Rick and Kenny have really taken care of me and don’t feel like I’m being taken advantage of, and they do their department here for my sprinter van. Rick and Kenny have really taken care of me and don’t feel like I’m being taken advantage of, and they do their best to get me back on the road as fast as possible👍 More

They have always provided great service. Never had any issues at all. Everyone is great. Never had any issues at all. Everyone is great. More

Charles Spencer was our Service Advisor last week. . Charles was friendly, professional, articulate and knowledgeable. He did a great job educating us on our maintenance schedule work and also was very . Charles was friendly, professional, articulate and knowledgeable. He did a great job educating us on our maintenance schedule work and also was very helpful with all of our questions. I will ask for Charles to be our Service Advisor on our next scheduled maintenance. Thank you Charles! More

Efficient, friendly and honest, good communicator expensive but thorough with my safety their primary concern expensive but thorough with my safety their primary concern More

I have had some really bad experiences at this dealership in the past, and quite honestly, at other dealerships as well. I’m writing this because of the exceptional service I received from Master Sprinter Te in the past, and quite honestly, at other dealerships as well. I’m writing this because of the exceptional service I received from Master Sprinter Technician Kenny Dieurestil and Sprinter Service Advisor Rick Caldera. They promised me they would take care of our service van, and they delivered. I gave Mercedes-Benz of Georgetown two previous attempts to diagnose and repair a coolant leak on our 2024 Sprinter Cargo Work Van. Both times, they kept the van for three days and then four days, yet they could not find or fix the leak. I had previously met Kenny when he worked on my 2019 Sprinter, and he really stood out to me. I called him, explained the problem, and he immediately had a good idea of what was likely causing the leak and offered to take a look at it. I then called Rick to schedule a drop-off, and he was extremely helpful, professional, and patient in getting the van worked into their schedule on a Saturday morning to start on Monday. The goal was to have it back by Friday. Kenny came in Monday and, just as he promised, diagnosed the coolant leak by the end of the day. He also promised to get it fixed by Friday, and he went above and beyond. He came in at 5:30 Friday morning, despite already having a busy and full schedule, and not only fixed the coolant leak but also identified and corrected a front-end alignment issue that was causing the tires to cup and wear unevenly. He also took care of a clogged windshield washer reservoir and balanced and rotated the tires. He finished it all by 2:00 pm. Kenny is extremely thorough. He doesn’t miss things, and he only recommends what actually needs to be fixed. After dealing with dealerships for years, I can honestly say that I trust him implicitly with my vehicles. Rick was equally great to work with. He noticed that the van also had a recall software update that needed to be performed and even offered us a loaner van while the work was being completed. The coolant leak repair, glow plug replacement, and software update were all covered under warranty. The pricing for the alignment, windshield washer system flush, and tire balance and rotation was also very reasonable. As the owner of an HVAC service company, I understand how important exceptional service is. Kenny and Rick demonstrated exactly what professionalism, communication, and dedication to doing the job right should look like. Thank you, Kenny and Rick, for taking care of my van, going above and beyond, and restoring my confidence in Mercedes-Benz of Georgetown. You both earned this five-star review. More

Staff was very attentive and focused on our needs. Will continue to purchase vehicles from them Will continue to purchase vehicles from them More