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Mercedes-Benz of Boerne
Boerne, TX
1,443 Reviews
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July 14, 2023
Complaint Details On July 3,2023 I called Mercedes Benz Of Boerne to set appointment to check my sunroof that does not open. Next day service advisor Linda De La Cruz called me to set a appointment for Jul Of Boerne to set appointment to check my sunroof that does not open. Next day service advisor Linda De La Cruz called me to set a appointment for July 7,2023. She ask me if my car was still under the manufacture warranty I said No that I have purchased the Carefree Car Protection ( Platinum with a $100.00 Deductible) That they offered me when it was time to refinance my vehicle with them Mercedes-Benz. She told me the I would have to pay my $100.00 deductible and $249.00 per hour to the technician in case the warranty did not covered reason that the policy have changed this year 2023. I did told her that I purchased my Carefee Car Protection in 03/21/2023 and that was not stated in my contract of any further change or extra charges of paying the technician. I told her that I would talk to her in person when it was time for my appointment. I took my vehicle July 7,2023 Linda De La Cruz was not there for my appointment I spoke to another service advisor by the name of Mark he told me that he was not sure that I would have to talk to Linda about the new policy charges. I left my vehicle there later that day Linda called me explaining that they would have take the sunroof apart and to diagnose to see what is the problem she told me that it could take 8-10 hours at $249.00. I told her that was not on my contract. I ask to take to Service Advisor Manager and they called me back on speaker phone. Amanda and Linda both taking over me and told that I would have to pay the technician no matter what. I got so upset and told them thanks that I would pick up my car they still charge me $99 technician fee. I also called the office in Financing with Steven the person that offered me the Carefree Protection and he was surprise about the charges he told me he was not aware. I want to resolve this issue by Mercedes-Benz to fix my sunroof at no charges for me to pay any technician only my $100 deductible fee like stated in the contract. Desired Outcome/Settlement Desired Settlement: Finish the Job More
by Jose
Employees Worked With
Linda De La Cruz and Amanda service advisors 0 stars, Michael Valenzuela, John Wang, Sean Gahan
July 13, 2023
2018 Sprinter - Wow! Service and attention to our needs went way beyond our expectations just like promised in the pledge. Hot (105 degrees) and tired, two grandma's and Service and attention to our needs went way beyond our expectations just like promised in the pledge. Hot (105 degrees) and tired, two grandma's and kids pulled into their facility at 4:30, with no engine fan. Ivan had a plan B already rolling for us bc he figured plan A wasn't going to fly. He kept reassuring us he had this. I knew instantly that I could relax and he would take care of us. Boy did he. He personally took us to a hotel where we were cool and safe then got us an Uber to go see the Alamo the next day while they fixed our rig. They got it fixed and ready for us right when we returned from our fun. I just don't have words for Ivan. He is our John Wayne. 😍😍😍😍 More
by Janice
Employees Worked With
Ivan
July 11, 2023
I have been going to this dealership for several years now and their sales staff to include Jeff Ramirez and their service staff to include Mark De La Fuente are top notch. They are true professionals now and their sales staff to include Jeff Ramirez and their service staff to include Mark De La Fuente are top notch. They are true professionals More
by Robert Elder
Employees Worked With
Mark De La Fuente
July 09, 2023
My service advisor (Pat Enriquez) is outstanding. I’m very fortunate to have her as my service advisor. She takes of all my service needs by being knowledgeable and professional. I’m very fortunate to have her as my service advisor. She takes of all my service needs by being knowledgeable and professional. More
by Joe Sereno
Employees Worked With
Pat Enriquez
