Mercedes-Benz of Bloomfield Hills - Service Center

For Right Jobs and Wrong People I have had absolutely no issues with this dealership in terms of quality and adequate service on the motor, drive train, brakes, etc. The issues arise I have had absolutely no issues with this dealership in terms of quality and adequate service on the motor, drive train, brakes, etc. The issues arise when dealing with customer service... The service techs are some of the best I’ve ever experienced. The conflict resolution professional is exceptional. The service advisors, however, are questionable. If a service advisor will not take responsibility for wrong doing and explicit damage (caused by improper servicing) on the vehicle AND it takes going to the Service Manager for results, that to me, is disappointing. For a dealership whose motto is “Customer Service First”, it makes me question the values of the individuals working as service advisors. More

Mercedes service Love this place! Never an issue....I always trust the service guys and recommend it to others .....the techs there have many years experience ..my car Love this place! Never an issue....I always trust the service guys and recommend it to others .....the techs there have many years experience ..my car is a 98 C class but still runs great thanks to MB Bloomfield More

IT TAKES MANY CALLS JUST TO FIND OUT WHAT'S WRONG! This is the worst service department ever! Treated poorly, you as a customer has to call to find out several times what's wrong with the car and this This is the worst service department ever! Treated poorly, you as a customer has to call to find out several times what's wrong with the car and this last time, all I needed was a new tire since mine blew out. 7 hours and not even a call back. Service person gives me the excuse they are busy. Hear me: NOT MY PROBLEM. I expect someone to atleast call me back with a price for the job. More

Service Department Lack of friendliness, no smiles, poor greeting when pulling into service. I've come here once before and felt like a second class citizen. First impre Lack of friendliness, no smiles, poor greeting when pulling into service. I've come here once before and felt like a second class citizen. First impressions are never repeated. Subsequently, one year later, I try to give this particular MB Dealer a second chance. I must say, this experience was worse than the first. Unfriendliness, no proper greeting, wasn't informed where the waiting room was, and car did not get washed (I had to ask for it.....Maybe because the service for which I came in was only going to take 15min, but that shouldn't matter). I've owned my ML350 for 5 years. I'll never return to this service center nor dealership ever again. They are totally substandard to the Novi dealership and service center. I've always received superior service at Novi MB, as well as have sent my sister there to purchase her MB there a year ago. Good luck with improving your customer service, it's totally needed. More

Horrible Customer Service My 30,000 mile car was in for service at Nercedes of Bloomfield and caught fire 18 hours later. Even though I've been dealing with Mercedes of Bloomfi My 30,000 mile car was in for service at Nercedes of Bloomfield and caught fire 18 hours later. Even though I've been dealing with Mercedes of Bloomfield for many years Logan Wood & Steve Taormina acted deceitful with no interest in providing customer satisfaction. If you are considering buying or having service done by any of the Mercedes dealers in Oakland County stop. They are all owned by the same family with the same philosophy. The Mercedes dealer in Grand Blanc, MI will be getting my business. They offer better pricing and are interested in servicing their customers. More

great and professional service I live in New York and was vacationing in Michigan when the trunk automatic opener of my 2003 S430 stopped working. I was returning in a couple of da I live in New York and was vacationing in Michigan when the trunk automatic opener of my 2003 S430 stopped working. I was returning in a couple of days and needed to put stuff in my trunk. Although I had no appointment, they took me in and repaired my problem while I was waiting. My thanks to Greg Swanson who took care of my car. More

Last minute service call I called on a Saturday for an oil change and check up on my GLK 350 as I was in the area. I have never been there before but the caring and efficient I called on a Saturday for an oil change and check up on my GLK 350 as I was in the area. I have never been there before but the caring and efficient team got my car in quickly and out the door like I have been their customer for years! The short wait was pleasurable in a very comfortable sitting area. I highly recommend this service center!!! More

Terrible experience I have been a Mercedes owner for over 15 years and this is by far one of the worse customer service experience that I have ever had. I live in Bloomfi I have been a Mercedes owner for over 15 years and this is by far one of the worse customer service experience that I have ever had. I live in Bloomfield Hills so it is convenient for me to take the car there but after the latest service experience I will not longer give them my business. Both Logan and Steve from Service were horrific to deal with. They ran an unauthorized charge on a credit card that was never agreed upon. Called to speak to someone else there and never got a call back. Corporate said there was not a whole lot they could do since they are privately owned. Will be buying a new car and was going with the new E350 but purchasing a BMW instead because I don't want to service it at their nightmare of a dealer. More

I have visited this dealer twice. Both times was a pleasant experience. I worked with Bernard as my service rep and Gweneth took care of my loaner car needs. During my last visit, both of them went pleasant experience. I worked with Bernard as my service rep and Gweneth took care of my loaner car needs. During my last visit, both of them went out of their way to have everything prepared for me in the morning and i was out of the door with a loaner within 5mins. They both understand the importance of people who have to drop their car off and make it to the office by 8am. That was very much appreciated!!! Everytime I have pulled up to the service floor, they were already on the move before I could even get out of the car!!! Very professional, very courteous, customer service at its best!!! Thanks guys!!! I hope your bosses see this. I am one satisfied customer. More

My car stopped running so I had it towed to this dealership.I was expecting a high-quality service, but the fact proved that I was wrong. The assistant manager told me to wait 30 minutes until they dealership.I was expecting a high-quality service, but the fact proved that I was wrong. The assistant manager told me to wait 30 minutes until they started working, without asking a word about my car. Later on, I waited for another 15 minutes and finally I was told that they do not have the equipment to fix the problem of my car and asked me to go to another dealership. Worst experience that I have ever had at a dealership. More