Mercedes-Benz of Bloomfield Hills - Service Center

After 50 days of delays and incomplete repairs, my car was sent back without resolution. Despite paying in full, I was told the car was fixed and the key would not be released until I signed the final bil was sent back without resolution. Despite paying in full, I was told the car was fixed and the key would not be released until I signed the final bill. The entire experience was frustrating, unprofessional, and utterly unacceptable. More

Service Manager a former service advisor does not have the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs. the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs. More

Nick and the service staff at MB Bloomfield helped me diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and attention to detail spent to resolve this More

Took my white leather car for warranty service and they returned it with black marks all over the passenger seat which I know accidents happen but the problem I have is they refuse to email, text or call b returned it with black marks all over the passenger seat which I know accidents happen but the problem I have is they refuse to email, text or call back to address the problem. More

The worst dealership ever dealt with from service to even ownership. Dropped my car to check on one thing, as I was just talking and asking the service advisor about something just to get an idea. I have tol ownership. Dropped my car to check on one thing, as I was just talking and asking the service advisor about something just to get an idea. I have told him not to look it up as I have my own mechanic I deal with in planning on taking it to him for that. He wrote the service ticket and asked me to put my initial this and that without explaining. Finding out when I went to pick the car up, charging me for that concern I had which I DID SPECIFY I WAS JUST ASKING AND PLANNING TO take IT TO MY OWN MECHANIC OUTSIDE THERE FACILITY. $150 DOLLARS EXTRA ON TOP FOR something I did not ask for. He and the service manager refused to take it off, talking to the owner, the worst customer service and nonrespectful, rudeness, madness talking to me from his part. Anger from start before even discussing anything with him. This was my college student daughter, a 17-year-old car. So, they made me pay the $150 for nothing which my 17 years old college student will be better of, the ownership the worse customer service I have received from him, I just paid the bill and told him that I hope he does not go bankrupt over the $150. It's about the money, not the service they provide, all he was concerned about. More

22 years of servicing my vehicles over that time and always flawless, Great staff and the same familial friendly faces is why I go no where else. always flawless, Great staff and the same familial friendly faces is why I go no where else. More

Service advisor never called me, I always had to call him to check on parts order only to find out he never placed an order because all the parts are always in stock and that “we” were not waiting for “one m to check on parts order only to find out he never placed an order because all the parts are always in stock and that “we” were not waiting for “one more part to show up” because he had never placed an order. Who does that to a customer with a check engine lamp on? More

This was by far the worst oil change service I’ve had in my life I bought my Mercedes E3 50 from the Novi location and when It hit 36,000 miles I decided to get a oil change at the Bloomfield Hills location my life I bought my Mercedes E3 50 from the Novi location and when It hit 36,000 miles I decided to get a oil change at the Bloomfield Hills location because it’s closer to my house After the three hour long oil change seen some scratches on the vehicle Rick and Greg told me that the scratches were already there even though they weren’t and told me that they do a complementary wash after an oil change changeAnd that they clean the brushes every eight months and there was no way it could’ve scratched my black Mercedes anyways I got really upset and told them I was going to sue them and get them fired so Rick and Greg called the police secretly to try and get me in trouble they were very conniving trying to tell me they were going to fix it at first to keep me in the dealership while they called the police I feel like they profiled me rick and Greg told the officers when they came that I was threatening them and pulled a gun on them the police took a report and left I was banned from the Dealership by the police after this ordeal I would not recommend this place to nobody 👎🏻 More

My husband and I worked with Keith D at Mercedes-Benz of Bloomfield and had an excellent experience. He was very informative and knowledgeable about the truck we were seeking. The dealership I called before Bloomfield and had an excellent experience. He was very informative and knowledgeable about the truck we were seeking. The dealership I called beforehand wasn’t at all interested in our business. Keith was happy to help. He kept us informed as to when the vehicle would arrive. Once the vehicle arrived, Diane did a detailed explanation of everything the truck had to offer. More

Amazing experience through world class service After working with another dealership that was extremely unhelpful and exhausting our own personal searches, we were helped by Todd and Keith to find After working with another dealership that was extremely unhelpful and exhausting our own personal searches, we were helped by Todd and Keith to find a car that exceeded all of our expectations. Todd and Keith provided us top notch customer service and made the new car process simple and exciting instead of difficult and mind numbing. From having a car ready and out front for a test drive to having the paperwork ready and car cleaned for the purchase, everything was an easy, fast process with no added pressure. They truly want to help get you in the car you desire and will go above and beyond to do so. Todd found us a car that other dealerships could not locate by taking the extra time digging deeper. We highly recommend this dealership and will be returning customers. More