Mercedes-Benz of Birmingham

GREAT RICHARD HAD TALKED WITH ME OVER THE PHONE SEVERAL TIMES. WHEN I ARRIVE AT THE DEALERSHIP HE MET AT THE DOOR. HE HAD PICKED OUT A CAR FOR ME TO VIEW RICHARD HAD TALKED WITH ME OVER THE PHONE SEVERAL TIMES. WHEN I ARRIVE AT THE DEALERSHIP HE MET AT THE DOOR. HE HAD PICKED OUT A CAR FOR ME TO VIEW AND IT WAS JUST FOR ME. HE KNEW MY SYYLE. HE KNEW I WANTED SOMETHING DIFFERENT. HIS SERVICE WAS GREAT. HE DROVE ME HOME TO TUSCALOOSA TO PICK UP MY LEASE RETURN SO I WOULDNT HAVE TO DRIVE BACK.. VERY RESPECTFUL YOUNG MAN. EXPERIENCE WAS OUTSTANDING. ASK FOR RICHARD CHAMPION WHEN GET THERE, YOU WILL LOVE HIM. CY WAS ALSO EXCELLENT. HE WAS VERY PROFESSIONAL, ORGANIZED AND DETAIL ORIENTED. EXACTLY THE TYPE OF PERSON YOU WOULD WANT IN FINANCE. GREAT TEAM. More

Great sales team! Nice car. I had a great experience at MB of Bham. My salesperson, Steve Colter, was very nice and informative. They're focus seems to be to make sure the custom I had a great experience at MB of Bham. My salesperson, Steve Colter, was very nice and informative. They're focus seems to be to make sure the customer is satisfied and happy with the purchase. It was overall a good experience. No problems so far, but this is day two of my new (well, used) car experience. More

A very pleasant afternoon at MBBHM. An outstanding experience with very knowledgeable sales people, including Nichlaus Saban and Steve Carter.They are consummate professionals and make An outstanding experience with very knowledgeable sales people, including Nichlaus Saban and Steve Carter.They are consummate professionals and make it a very easy process. I unqualifiedly recommend them. More

Outstanding experience purchasing with using internet My wife and I drove 10 hrs to MBHM to purchase one of their cars, and I would do it again. We will recommended this dealership to anyone that wants to My wife and I drove 10 hrs to MBHM to purchase one of their cars, and I would do it again. We will recommended this dealership to anyone that wants to purchase a Mercedes product. This was my first Mercedes purchase, Michael Edwards made it a very easy process with his knowledge of the Mercedes product. Cy Cyphers was most helpful in having all the paperwork ready to go for a purchase out of state. Michael and Cy made it a seamless experience for a person out of state. Michael went above and beyond to make sure I was happy and taken care of on the whole transaction. More

A smooth car buying experience wth an excellent salesman This is my second car that I bought from Mercedes benz of Birmingham and I can tell you it was a smooth and easy transaction with the help of the best This is my second car that I bought from Mercedes benz of Birmingham and I can tell you it was a smooth and easy transaction with the help of the best salesman Mr. joe Coons who went out of his way to make it a very pleasant buying experience . And this is the second car that I buy from Joe Coons . He is an excellent salesman and a very friendly and professional person to deal with . I do recommend buying from this dealership if you are planning to get a used or new vehicle . And also to mention Mr. Randy Powell the general manager and one of the owners he is a very elegant , professional and will do anything to make his customers happy . If you are ever at Mercedes Benz of Birmingham just ask for Joe Coons and you will be in good hands . More

WONDERFUL EXPERIENCE at Mercedes-Benz of Birmingham Thank you to Steve Carter and the team for making my experience GREAT! I LOVE my new MB and the deal I received. The concierge who performed the intr Thank you to Steve Carter and the team for making my experience GREAT! I LOVE my new MB and the deal I received. The concierge who performed the introduction was outstanding, as well as the finance manager! THANK YOU! More

I had an outstanding experience purchasing my car from Merce From the associate that helped me select my car, Greg Forest, to all the individuals that I came in contact while at the dealership including the pers From the associate that helped me select my car, Greg Forest, to all the individuals that I came in contact while at the dealership including the person that complete the paper work I was treated with dignity and they were all very helpful. They treated me fair in my purchase and insured that I got all the features I wanted on my car. More

Great Experience! We have purchased 5 vehicles from MBBhm and have had an overall great experience. While there was a mistake made, that would lead me to go elsewhere, We have purchased 5 vehicles from MBBhm and have had an overall great experience. While there was a mistake made, that would lead me to go elsewhere, the staff made up for it with above and beyond customer service and solutions! Randy Powell, Nick Underwood, Nicholas Saban Jr all worked hard to make things right and they did! We have purchased another vehicle as a result of this! The true test of a business is how they recover from an error and MBBhm was fantastic. The gentleman who delivered my vehicle, Steve Carter is the consummate professional and worthy to handle such high end sales. His calm demeanor and professionalism is exceptional. There is no pressure, no rush, and nothing but high end service. I have dealt with Jaguar, BMW, Infiniti, and Audi staff, and Steve Carter was the best I have encountered. We will definitely purchase another Mercedes and get it from MBBhm, in their new location. We will also seek out Steve Carter to assist us! More

Customer Focus Tops ALL Business Principals If I were an owner of this dealership, I would strive for my customers to enjoy the experience that I enjoyed while making this important and critical If I were an owner of this dealership, I would strive for my customers to enjoy the experience that I enjoyed while making this important and critical decision. From initial greeting and introductions to selling ,closing the sale, finalizing the transaction,the paper work, covering all aspects of the final delivery( including "wipe down" as I entered the vehicle), the experience was extraordinary.. Thank you Steve,Trey,Nicholas,and Kim and all of your colleagues. JIR & "Sugar" More

Great Experience My wife and I drove 200 miles to mbbhm and it was well worth it. Courteous and professional staff made the experience enjoyable and hassle free. We My wife and I drove 200 miles to mbbhm and it was well worth it. Courteous and professional staff made the experience enjoyable and hassle free. We will definately recommend this dealership to anyone looking to purchase a Mercedes. More