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Mercedes-Benz of Birmingham
Irondale, AL
626 Reviews
The Mercedes-Benz name brand is synonymous with luxury cars. The premium quality and reliability of the Mercedes-Benz line of vehicles is what makes it the leader in luxury.
Mercedes-Benz of Birmingham is proud to serve Birmingham and the surrounding areas such as Hoover, Irondale, Mountain Brook and Vestavia Hills and provide the prestige of the best and most recognized luxury vehicles in the world. We know that you come here with high expectations, and our staff is proud to live up to the high demands and earn the right to the Mercedes-Benz name by being community leaders and providing excellent customer service above and beyond the typical car-purchasing experience.
In addition to the best customer service, we also have one of the largest inventories of Mercedes-Benz S-Class, Mercedes-Benz C-Class, Mercedes-Benz GLE and the Mercedes-Benz E-Class vehicles in the region. So, you are sure to find the Mercedes-Benz in Alabama that you desire.
At Mercedes-Benz of Birmingham, we also believe in streamlining the car-buying process for you. That is why we offer numerous online tools and features like scheduling Mercedes service online, getting pre-approved for a car loan in Alabama, and a link to our current specials on new and used cars in Hoover.
Visit Mercedes-Benz of Birmingham today, and we will help you find the right luxury car in Birmingham at a reasonable price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 626 reviews
May 27, 2017
Excellent Customer Care and Friendly Staff! I drove from Atlanta, GA to Mercedes Benz Birmingham, AL to purchase my 2018 CLA 250. I was greeted by Michael Edwards with a warm smile and welcoming I drove from Atlanta, GA to Mercedes Benz Birmingham, AL to purchase my 2018 CLA 250. I was greeted by Michael Edwards with a warm smile and welcoming demeanor. Michael showed me around the dealership and was very knowledgeable on the vehicles. He assisted me through the process and even brought me coffee. I had done a lot of online review searching, on this Mercedes and was not sure what to expect from this location on arrival. I had read great reviews but I had never purchased from Mercedes Birmingham before. Michael treated me as if I were family and made sure I received the best experience as possible. He was very attentive to my needs at all times. I am excited and proud of my new purchase! 2018 CLA 250! If you are in the market for a new Mercedes, please make sure you go see Michael Edwards. I promise you you'll feel welcome and loved. Thank you again, Michael! More
by Pikapp168
Employees Worked With
Michael Edwards
May 27, 2017
Best customer care from first visit to driving my new car Everyone at Mercedes-Benz of Birmingham-starting with.the wonderful Mark Colvin - was gracious, helpful, easy to work with and helpful. I can't think Everyone at Mercedes-Benz of Birmingham-starting with.the wonderful Mark Colvin - was gracious, helpful, easy to work with and helpful. I can't think of a single negative. An easy-going but attentive group of folks made buying my new Mercedes a pleasant experience. I can't say enough good things. Thanks Mark, Joel and Kim. More
by LindaHWD
May 19, 2017
Good experience overall except car wasn't clean Not bad. Michael the sales specialist was nice and very helpful and attentive. I bought a used Toyota so not their average customer. The detail shop d Not bad. Michael the sales specialist was nice and very helpful and attentive. I bought a used Toyota so not their average customer. The detail shop did a poor job. The interior was dirty and I had to clean myself. I guess buying a cheap car from a Mercedes dealer one can expect it though Michael told me part of the extra fees I was paying covered things like detailing a used car to place on the lot. This car was not detailed. Overall, they have a nice dealership and most everyone was friendly. Eddie the finance manager was helpful getting me a good interest rate for the loan. More
by Droog
Employees Worked With
Eddie Wheeler, Michael Edwards
May 16, 2017
A Pleasure to Deal With Professionals! My wife and I highly recommend Mercedes Benz of Birmingham. Our sales consultant, Michael Edwards, made us feel comfortable in our dealings with him f My wife and I highly recommend Mercedes Benz of Birmingham. Our sales consultant, Michael Edwards, made us feel comfortable in our dealings with him from the time he introduced himself. We could not have asked for a better overall experience than leasing our new Mercedes Benz GLE 350. More
by Danny S
Employees Worked With
Ashton Higginbotham, Nick Underwood, Cy Cyphers, Michael Edwards
May 13, 2017
Outstanding Customer Experience Long time repeat customer. Mickey Miller first class and professional- Great deal and great service. Friendly, Low Pressure, Knowledgeable. Makes ca Long time repeat customer. Mickey Miller first class and professional- Great deal and great service. Friendly, Low Pressure, Knowledgeable. Makes care purchase fun and easy. More
by NickGiam
May 11, 2017
Awesome Experience At MBBHM !! I had a great Experience with this Dealership, specially Sales manager Joel and Sales rep Kurt Long. They have been really nice towards me from showin I had a great Experience with this Dealership, specially Sales manager Joel and Sales rep Kurt Long. They have been really nice towards me from showing a car and till the delivery of the vehicle. Joel was personally handling my case because I had a trade in and it was little complicated situation to get it approve, but he made to work and everything turned out to be positive. I have been to so many dealerships but I must say there are the best nationwide :):) Must recommend to everybody. More
by Heena
May 10, 2017
Nice Buying Experience At MBBHM Our visit to the dealership to lease the new GLC 300 Coupe was a nice experience. Mark Colvin did an excellent job in reviewing the car and terms so w Our visit to the dealership to lease the new GLC 300 Coupe was a nice experience. Mark Colvin did an excellent job in reviewing the car and terms so we could make an informed decision. I would highly recommend this dealership. Well run, implementing "the process"! More
by Carguy, Paul 082016
May 09, 2017
Easy car buying Mark made the car buying experience a pleasure. He was easy to work with and made sure all our needs were met. I would recommend Mark and the dealersh Mark made the car buying experience a pleasure. He was easy to work with and made sure all our needs were met. I would recommend Mark and the dealership to anyone who wants a good car buying experience. More
by Cargirl
Employees Worked With
May 09, 2017
Awesome Experience!!!! My husband and I went in to look at cars, not really ready to buy, but after test driving the car, and having Kurt Long as our salesperson, we decided My husband and I went in to look at cars, not really ready to buy, but after test driving the car, and having Kurt Long as our salesperson, we decided to go ahead with the deal. We had a great experience. Everyone was so attentive and nice. They took care of us and made sure we had what we needed. In love with my new 2017 Cab!!!!!! Thanks Kurt, Kim and the rest of the team!!!!!! More
by Angela Wilson
May 04, 2017
THE WORST AND NOTHING . I had the WORST AND TERRIBLE time dealing with Mercedes Benz of Birmingham in Hoover Alabama especially with sales dealer Eddie Wheeler who trie . I had the WORST AND TERRIBLE time dealing with Mercedes Benz of Birmingham in Hoover Alabama especially with sales dealer Eddie Wheeler who tried to make a sweet deal and ended up knowing nothing about courtesy, work ethic, customer service, cordiality and attention to detail and Joel Garcia, the general sales manager that was far from knowing what customer service, cordiality and management is about until the point he is yelling at me on the phone, seriously? A manager yelling a customer at Mercedes Benz? What kind of luxury is this? Instead of an apology and offer anything and everything for a customer satisfaction. Made me feel like I wasn’t talking with the brand Mercedes Benz but with a couple of amateurs with no education whatsoever. THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!!! I ended up getting The Worst and Nothing. I’ve been tracking a specific car for a couple of months and I finally found it at Mercedes Benz of Birmingham in Hoover Alabama. Spoke with the dealer Eddie Wheeler for around 4 days about the car since I was not personally there in Alabama I needed to hear and know everything about this car and more questions kept coming up because the car had to be shipped and register in another State. He asked for my personal info in order to finance the car (which was provided right after he asked for it) and when I tried to reach him on his personal cellphone to hear about the status of the car deal, he replied very late and when I sent him an email he replied late again and very briefly so I had to call to his office phone so I could know what was the next step so I could buy the car. Eddie Wheeler told me I was being approved. He gave me all the info for the financing including the interest rate and he asked for the address in order to register the car and even gave me the option of a second address. I had a couple of questions about the title of the car which took him days to answer. He kept requesting more personal info that I did send to him in order to proceed and send me the contract via FEDEX as he expressed to me previously. So I am waiting for that to arrive in the mail so I can sign the contract and send it back and I got nothing. I had to email he to check on this deal (like if I had to, doesn’t sales people are usually harassing customers to buy? That’s a basic follow up in sales that needs to be learned) and he emailed me back and said “I am out of the office today. I will call you tomorrow and go over everything”. Next day, (obviously I had to call him because he won’t contact me on time) and he tells me that the car was sold. Therefore I requested to speak with the general sales manager, Joel Garcia and I explained to him what I had just being told and that I had been working on this deal for days and he answers telling me that I did not send the info they requested on time, which I did and is stated on the emails I sent. He keeps arguing that is not the case and even tells me that they can’t hold the car for days making it look like is my fault now and he even mentioned to me that if I have had cash everything would have been different. Obviously he was not aware and/or well informed what I previously discussed with Eddie the sales person because his facts were wrong. Thank you. Mercedes Benz of Birmingham in Hoover AL and your unprofessional team who needs to learn so much about sales, courtesy, customer satisfaction and attention to detail who got me THE WORST AND NOTHING BUT THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!. More
by DaveF
Employees Worked With
Eddie Wheeler, Joel Garcia, Joel Garcia
