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Mercedes-Benz of Birmingham
Irondale, AL
631 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 631 reviews
November 16, 2018
My car purchase experience with Mercedes of B,ham My car purchase from Mercedes of Birmingham will forever be a most memorable time. The team work and ease of carrying out each of their duties was und My car purchase from Mercedes of Birmingham will forever be a most memorable time. The team work and ease of carrying out each of their duties was undeniable. Being met with warm greetings, allowing me to relax and giving me time to absorb the mechanisms that makes this company second to none. Kudos to Mr. French (Russell ), Mrs Clifton, and Mr. Cain for their devotion in completing my transaction. Special thanks to Russell, my salesman who met with me in the rain, eased my decision in buying the Mercedes C class, and buffering any anxiety I may have had during my purchase. Thank you all for your assistance in helping fine my dream car. Gloria Jones ( Birmingham , Al More
by Dreamup6
Employees Worked With
Russell French, Marion Cain
November 14, 2018
Excellent Experience I appreciate the respectful, time efficient, and knowledgeable sales and customer service folks at Mercedes Benz of Birmingham. Djiby was my sales r I appreciate the respectful, time efficient, and knowledgeable sales and customer service folks at Mercedes Benz of Birmingham. Djiby was my sales rep and made the process of buying a new car fast and precise. He found me the SUV I wanted and knew the vehicles on the dealership lot. This is my first Mercedes, and I am impressed with the experience. More
by Red Hat
Employees Worked With
Djiby Tall, Marion Cain
November 11, 2018
Great experience Nick was such a great help. I had a specific car in mind, and easily obtained what I wanted. This is my first Mercedes and I have highly recommended N Nick was such a great help. I had a specific car in mind, and easily obtained what I wanted. This is my first Mercedes and I have highly recommended Nick to friends. He went over and beyond being helpful, friendly. NO PRESSURE. More
by SUNNYKAT
Employees Worked With
Nicholas Holloman
November 04, 2018
Georgia was great! Very friendly staff and an easy process. They all worked with me to get a great truck at a great price! Georgia was my salesperson and she did a great Very friendly staff and an easy process. They all worked with me to get a great truck at a great price! Georgia was my salesperson and she did a great job following up on everything...even making sure a hand print (my own) was removed from a window before I left the lot so the ride looked super sharp. More
by tffa02
Employees Worked With
Georgia Smith
October 26, 2018
Wonderful, easy and timely purchase Greg was the most helpful salesman Very knowledgqble and courteous. Will definitely keep his contact info for my next purchase. Entire experien Greg was the most helpful salesman Very knowledgqble and courteous. Will definitely keep his contact info for my next purchase. Entire experience was most comfortable More
by Suz
Employees Worked With
Greg Forrest
October 20, 2018
Honda Accord Purchase Ms Hunt goes above and beyond to achieve satisfaction !!!!! Her communication was amazing...I truly recommend the staff here at Irondale location....I Ms Hunt goes above and beyond to achieve satisfaction !!!!! Her communication was amazing...I truly recommend the staff here at Irondale location....I am truly a satisfied customer... More
by Gator
Employees Worked With
Jontae Williams , Fredric Allen, Tristin Hunt, Cleveland Moorer
October 17, 2018
Extremely Nice Salesman Caleb was very professional, knowledgeable about the cars, pleasant, well-mannered and most of all, not pushy! I don’t like pushy!!! He was very in Caleb was very professional, knowledgeable about the cars, pleasant, well-mannered and most of all, not pushy! I don’t like pushy!!! He was very in tune with what I wanted, and he cared about me and my satisfaction. I would work with him again and highly recommend him to others to deal with. Made my experience easy. More
by Lennie
Employees Worked With
Caleb DeMars
October 15, 2018
Terrible Service Dept. My experience at Mercedes in Irondale was a nightmare to say the least. It all started in Sept. 2018. I had my vehicle towed to this dealership from a My experience at Mercedes in Irondale was a nightmare to say the least. It all started in Sept. 2018. I had my vehicle towed to this dealership from another mechanic’s shop in Irondale. After a week or more of my calling daily to get updates on my vehicle, I finally got a voicemail from Torri Barber explaining that the troubleshooting process could take several labor hours and become quit expensive as if he were conducting a survey to feel me out & conclude how much I was willing to pay Mercedes of Irondale. The following week I receive another phone call from Torri Barber indicating that my vehicles repair would cost an astounding $1,800. I questioned this amount and asked Mr. Barber to justify the $1,800 in repair cost. What he expressed to me did not add up to this amount by no stretch of the imagination. The very next day I received a phone call from Torti Barber explaining that an error had been made in the service department concerning labor hours and the cost of repair parts, Mr. Barber went on to tell me that the cost of my repair would be reduced by $500. After two more days I received another phone call from Torri Barber saying that my car would need two additional parts to complete the repair. After I informed Mr. Barber that I had waited on my vehicle to be repaired for way to long and I would have the car towed away from Mercedes of Irondale as is and let another repair shop add the additional parts, Mr. Barber called back the next day and said that my vehicle was ready for pickup. The two additional parts supposedly would cost $409+ and $209+ respectively. I found the exact same parts on eBay motors for $17.95 and $4.10. These parts were direct fit and would have worked perfectly on my vehicle per Mercedes in Huntsville. Mr. Barber was compelled to add the one additional part to my repair for $200 flat with no labor cost or tax whatsoever?????? After I paid Torri Barber $1,650 via telephone with my MasterCard, I drove from Alberville, Al to Irondale, Al to pick up my car on a Sat. Mr. Barber was no where to be seen and my car was still disassembled from the repair work that was done. After more than 1 hr. of waiting; my car was finally reassembled with my assistance and getting my own hands greasy after paying $1,650 in advance of arriving at the dealership, my brand new battery was dead and had to be jumped off and charged up before I could drive away from the dealership. I strongly recommend that anyone considering going to Mercedes of Irondale for auto repairs Don’t. Take your vehicle anywhere except Mercedes of Irondale. Worst auto repair experience EVER!!!!!!!!!!!!!! More
by JKM
Employees Worked With
Tory Barber
October 15, 2018
Radical! Dealing with Caleb was the single most EXHILARATING experience I have ever had at a car dealer. I would highly recommend this dealer. -Daniel Crowley Dealing with Caleb was the single most EXHILARATING experience I have ever had at a car dealer. I would highly recommend this dealer. -Daniel Crowley More
by Abigail's Brother
Employees Worked With
Caleb DeMars
October 03, 2018
Professional, honest, and courteous sales experience! I saw the car I wanted while searching online. It was at a different location. John Reynold was prompt in getting the car to the dealership nearest me I saw the car I wanted while searching online. It was at a different location. John Reynold was prompt in getting the car to the dealership nearest me and calling to tell me it was ready for viewing the very next day. He was professional, honest, and courteous during the entire sales process. Martin Elliott was courteous and patient in demonstrating the use of the features we were not familiar with. Frederic Allen was extremely patient in convincing us to accept the warranty plan best suited for us. More
by Carolyn Rankins Shields
Employees Worked With
Martin Elliott, John Reynold, Fredric Allen
