Mercedes-Benz of Birmingham

Sprinter 3500 Dualy (2018 Airstream Interstate Grand Tour) NOTE: Hover Service Location Today I took my 2018 Airstream Interstate Grand Tour (Sprinter 3800 Extended) into Mercedes-Benz of Birmingham. I mad NOTE: Hover Service Location Today I took my 2018 Airstream Interstate Grand Tour (Sprinter 3800 Extended) into Mercedes-Benz of Birmingham. I made sure I had an appointment. The vehicle had 3500 miles on it and all I wanted was an Oil Change. I could have waited for the dash to say "A" service which was over 10,000 miles or do it now. The dealership told me the oil change was almost as much as the "A" service. I went for the "A" service. The lounge was very nice, free Wi-Fi and very clean. The new owners have made a difference in the way you feel at this dealership. Yet still it seems distant and not warm. I can't explain this feeling. It just seems a Mercedes-Benz dealership that charges over $400.00 for an initial service should provide their clients with more of a luxury experience. The Assistant Service Manager seem unfamiliar with Sprinters in general which did not lead me to feel completely confident. Again, I had a appointment, they knew what I wanted to do, and I went with the time and date they suggested. THEN, I received a text from the Service Tech (Ryan Forrester) working on my vehicle. He asked me for comments and thoughts. I responded via text and my confidence went WAY UP. That was a first and very impressive. This simple communication made all the difference in the world. Bravo Ryan. Would I use this dealership again. Of course I would. Especially with the communication during the event. Thanks for the communication folks. It made the difference. More

Satisfied customer Excellent rep. Very professional and positive attitude. Very knowledgeable about specific details on my desired car. If I had the money I'd buy anoth Excellent rep. Very professional and positive attitude. Very knowledgeable about specific details on my desired car. If I had the money I'd buy another car from him. More

Great Experience Nick made the buying experience very easy. He answered all of our questions and continues to do so even after the sale. This was our second purchase Nick made the buying experience very easy. He answered all of our questions and continues to do so even after the sale. This was our second purchase from this dealership and will definitely use them in the future. I would definitely recommend Nick! Everyone we encountered during the experience was very professional and helpful. More

Wonderful Experience Everyone I came in contact with during my buying experience was a pleasure to interact with. Correspondence was quick and courteous whether it was via Everyone I came in contact with during my buying experience was a pleasure to interact with. Correspondence was quick and courteous whether it was via text, email or face to face. Nick answered all my questions and happily granted every request I made even when I asked to see the vehicle on a lift so I could examine the under carriage. I would highly recommend Nick to anyone looking to purchase a new or used vehicle! More

Excellent , friendly and respectful service I met Mr. Djiby (My sales person) and intermediately I knew I was dealing with an honest man. I was looking for an SUV and he diligently explained to I met Mr. Djiby (My sales person) and intermediately I knew I was dealing with an honest man. I was looking for an SUV and he diligently explained to me the types of SUV, I decided and he took me for a text drive. I immediately love the car but I didn't say anything, I told him I was going to visit other dealers and instructed him to "text" me the numbers; he did and I went back. We sat while the sales manager looked at my credit and such. The entire thing was done fast, compare with other dealer I had deal with. We talked about family, God, society, respect and razing children. Finally i went to see the financial officer and he gave me a good deal. This experience was different than any other experience I had in other dealers; I knew I was dealing with real, responsible people. What ever I asked for they were able to accommodate. I got the house that same afternoon and now I am extremely happy with my acquisition. I recommend this dealer to anyone, even if you think you cannot afford a Mercedes-Benz I encourage you to visit this dealer in Irondale; you will not be disappointed . More

Kurt long I went to buy a new car and was so undecided on what I was wanting, once I was there everyone treated us like family. It was raining and cold and I ju I went to buy a new car and was so undecided on what I was wanting, once I was there everyone treated us like family. It was raining and cold and I just didn’t know what I wanted but Kurt took his time going to get every vehicle I asked about and finally I found the right one. Thanks to Kurt I love my new Mercedes!! More

Awesome Experience! Ghali is an awesome salesman! His kindness and natural ability to go above and beyond and follow through on all concerns in such a timely manner! High Ghali is an awesome salesman! His kindness and natural ability to go above and beyond and follow through on all concerns in such a timely manner! Highly recommend Mr Ghali Bazzi More

Great Customer Service First class facility and staff. Mark Colvin was a pleasure to deal with. His knowledge of the car I purchased was very impressive! I look forward to p First class facility and staff. Mark Colvin was a pleasure to deal with. His knowledge of the car I purchased was very impressive! I look forward to purchasing from him again. More

My Best Car Buying Experience Working with Mr. Patterson was a breath of fresh air. Having never met Mr. Patterson, he treated my wife and I like family. After conducting an exha Working with Mr. Patterson was a breath of fresh air. Having never met Mr. Patterson, he treated my wife and I like family. After conducting an exhaustive search for the vehicle we were seeking, Mr. Patterson made the purchase of our 8th Mercedes seamless. Believe it or not, All of this was done online! My best car buying experience to date. More

Satisfied Customer This is my second vehicle with MB Of Bham. I went in for assistance with my contract and left out with a new car. It was totally not what I expected, This is my second vehicle with MB Of Bham. I went in for assistance with my contract and left out with a new car. It was totally not what I expected, but I was confident with my decision. I am completely satisfied with the outstanding service from Keisha Ndaw. She was remarkable, friendly, professional, and the right salesperson for me. Thank you Keisha for all your help that day! I love my car! More