Mercedes-Benz of Birmingham

I'm a Mini Cooper girl, so finding my dream Mini at a Mercedes dealership took my by surprise. But man! I am SO GLAD that's where my Mini ended up. Buying a car from Mercedes Benz of Birmingham was an ab Mercedes dealership took my by surprise. But man! I am SO GLAD that's where my Mini ended up. Buying a car from Mercedes Benz of Birmingham was an absolutely wonderful experience. From the fast response time after reaching out to them online, to a warm and friendly welcome when I came in for my appointment. I was also fortunate enough to have Trent Tate as my salesperson. Friendly and welcoming with none of your average "pushy" sales tactics, Trent made my husband and I feel like guests in his home as opposed to "just customers." Him and his team at Mercedes worked with us quickly, safely (COVID protocols in place, which I was appreciated) and efficiently. I didn't feel rushed, but I certainly appreciated how swiftly the buying process happened. If you are in the market for a wonderful car and an unsurpassed car-buying experience, check out Trent and the Mercedes-Benz of Birmingham team.  More

I have been driving MB cars for years and enjoy the quality and service. Eric Burks is my go-to person at this Irondale location. Eric has assisted me over the years, whether I was buying a new car or quality and service. Eric Burks is my go-to person at this Irondale location. Eric has assisted me over the years, whether I was buying a new car or needed help with an existing vehicle. His customer service is unmatched! He has an eye for detail and learns his customers, which enables him to make recommendations customized to individual customer needs. I never feel rushed or pressured to make a purchase, which is why I am a repeat customer. Also, Andrew in service is very knowledgeable and communicative. He is able to explain service issues in a manner that makes sense to someone who may not be mechanically-inclined (me) and provide options and pricing in a quick and efficient manner. The dealership location is very nice and modern. I appreciate that they are currently observing COVID precautions and creating a safe and comfortable environment for their customers. Everyone I encounter there is always friendly. Keep up the good work! More

Eric Burks and the dealership could not be easier to work with in buying a car. Eric worked with my wife to find the car that she wanted while understanding that I had pricing parameters. The financing dep with in buying a car. Eric worked with my wife to find the car that she wanted while understanding that I had pricing parameters. The financing department was great as well. More

My experience at the Mercedes-Irondale location was the best! All representatives were nice and welcoming. My entire process was fast, smooth, and consisted of very little paperwork. :-) More specifically best! All representatives were nice and welcoming. My entire process was fast, smooth, and consisted of very little paperwork. :-) More specifically, I have to thank Cramer Hyde for making this experience the best. Cramer greeted my husband and me with such great energy and enthusiasm. Cramer was well knowledgeable about the car I had my eyes on. Having completed my research prior to my visit, I walked into the dealership with a great deal of knowledge about the vehicle; however, Cramer knew all of it plus more-- as a sales rep should! Not once did he pressure me into making a decision. He was respectful of my time needed to ponder about my decision, and was very patience while I called my entire family to get their opinion about the car. During test driving and waiting on approval for financing, Cramer was personable. We had the opportunity to learn more about each other during this down time. I did not feel like I was purchasing my car from a stranger who was just trying to make a sell. Truthfully, my experience felt like one with a friend who tagged along with me to the Mercedes Dealership to pick out the best birthday gift ever for myself. Cramer Hyde is the best! More

Trent spent much time on the phone with us prior to the purchase of a used SUV. I was out of town and he sent a walk around video showing me the car. Once I arrived at the dealership ( after a long drive ) purchase of a used SUV. I was out of town and he sent a walk around video showing me the car. Once I arrived at the dealership ( after a long drive ) he spent hours with me to insure that I was completely satisfied with the car. He even followed me to the airport so I could return my rental car. Over and beyond customer service. More

Warren always give me excellent service when each time I bring my vehicle in for service . My expericennce with him has always been 5 star serice . Patricia McCullum bring my vehicle in for service . My expericennce with him has always been 5 star serice . Patricia McCullum More

My husband and I had a wonderful car buying experience at Mercedes. Gary went above and beyond with finding me the perfect vehicle that had everything I wanted. Brooke in the finance department was helpful a Mercedes. Gary went above and beyond with finding me the perfect vehicle that had everything I wanted. Brooke in the finance department was helpful and took her time walking us through the buying process and all of the options available to us. More

Kurt Long met us at the door and spent a considerable amount of time with us in answering all our questions. He showed us the perfect vehicle for us. Kurt is extremely professional and knowledgeable. amount of time with us in answering all our questions. He showed us the perfect vehicle for us. Kurt is extremely professional and knowledgeable. We couldn't be happier. The experience was the easiest, smoothest and friendliest. We recommend Mercedes of Birmingham unreservedly. More

This is definitely a FIVE STAR SERVICE DEPARTMENT!!!!! Mr. Tory Barber and the Service Department provided us with EXCELLENT CUSTOMER SERVICE, and EXTRAORDINARY car repairs and maintena DEPARTMENT!!!!! Mr. Tory Barber and the Service Department provided us with EXCELLENT CUSTOMER SERVICE, and EXTRAORDINARY car repairs and maintenance... Recently we had "rain water damage" to our car, so we took it to MERCEDES-BENZ of Irondale's Service Department. We were immediately greeted by Mr. Tory Barber... He and his Team of experts diagnosed and repaired the damages in a timely manner, and for a VERY AFFORDABLE price! Three words come to mind when describing Mercedes of Irondale's Service Department: ✔SERVICE ✔SERVICE ✔SERVICE I HIGHLY recommend this Dealership for ALL of your car care needs... We are EXTREMELY Satisfied with the EXCELLENT Customer Care and Service that Mr. Tory Barber & his Team always provide!!!!! -Paul & Jennie *PLEASE NOTE: The entire staff are compliant with the State required COVID-19 Sanitary Guidelines as well! More

I have only just arrived from Australia and was looking to buy a simple car to take me around Birmingham for a year. Djiby Tall demonstrated outstanding customer service and established wonderful rapport w to buy a simple car to take me around Birmingham for a year. Djiby Tall demonstrated outstanding customer service and established wonderful rapport with me from the first phone conversation. I was very anxious about buying a used car in a foreign country and I wasn't familiar with the system. Djiby was incredibly patient and helpful from the start, answering all my questions with honesty and integrity. I bought a used non-Mercedes vehicle (probably the least expensive car on the lot), but I still felt like a very valued customer - a testament to the service I received from Djiby. During the purchase process, all the financial paperwork was arranged by Boubacar Thiam seamlessly and he also answered all my questions in a very friendly and helpful manner. A process I was nervous about ended up being a very positive experience. I don't review often, but this was an experience I wanted to share. Thank you to the team at MB Birmingham - Irondale. More