Mercedes-Benz of Bellevue

I've been to a handful of MB dealerships since acquiring my beloved 2014 GLK, and my recent service experience at Bellevue was by far the best. I've had mostly good experiences at other dealerships but this my beloved 2014 GLK, and my recent service experience at Bellevue was by far the best. I've had mostly good experiences at other dealerships but this was an absolute standout, due in large part to my service advisor Jesus. But everyone I met (interacted with 3-4 other folks at reception, etc) was friendly and helpful. More

The personal touch James meeting me at my car, was very nice. Jon Duppong very clear in explaining my service issues. A great team! nice. Jon Duppong very clear in explaining my service issues. A great team! More

Thanks Mercedes Benz Bellevue for your great service. I will absolutely stick with you for my car and strongly recommend you to any friends who might need your service. I will absolutely stick with you for my car and strongly recommend you to any friends who might need your service. More

Great customer service and excellent technicians. Clean and efficient dealership- much better than Seattle Mercedes. Clean and efficient dealership- much better than Seattle Mercedes. More

I have been pleased with my service experience at Mercedes of Bellevue. My service manager (Wayne) has been accurate with repair estimates, keeps me informed along the way and tries to optimize any Mercedes of Bellevue. My service manager (Wayne) has been accurate with repair estimates, keeps me informed along the way and tries to optimize any dealer provided service discounts I bring in. Dealership does appear to schedule too many appointments per day based on available staffing which can sometimes result in delays on service completions. More

I have been buying and servicing my Mercedes vehicles at this dealership since 1984, long before it was sold to AutoNation. My service advisor, Jesus G., is the best in the business. He always provides supe this dealership since 1984, long before it was sold to AutoNation. My service advisor, Jesus G., is the best in the business. He always provides superb customer service. He does everything he can to make sure his customers' best interests and expectations are met. My only issue with AutoNation and Mercedes of Bellevue is the spiraling high cost of having my Mercedes vehicles serviced there. Routine appointments for A service intervals can run upwards of $800. B service intervals can exceed $1000. Mind you, these are just maintenance services. Lord help you if there is actually something wrong with your car. I understand inflation, but this is starting to feel like highway robbery. If it wasn’t for Jesus G., I might be taking my cars elsewhere for service. More

We recently bought a E450 convertible with the dealership. The service was professional, however we didn't feel like we were in a high end place. We expected more from an AMG Mercedes location. dealership. The service was professional, however we didn't feel like we were in a high end place. We expected more from an AMG Mercedes location. More

My Service Advisor answered any question that I had and he was quick and thorough. Maxwell kept me up to date via text, which worked great. he was quick and thorough. Maxwell kept me up to date via text, which worked great. More

Recently bought a certified pre-owned AMG CLA35 with Angela. In the beginning, noticed car body scratches were not fixed. Angela explained its a different car paint and they will have to order this silv Angela. In the beginning, noticed car body scratches were not fixed. Angela explained its a different car paint and they will have to order this silver metallic pain. It's been over three weeks, there were no further follow up or phone calls on this simple paint order or when this certified pre-owned car scratches could get fixed. When she promised she would call, she never did. Also Angela told me there was only one car key at the end of transaction from the previous owner who leased the car for three years and is currently looking for a second key. She said whatever I read on the forum about every car will have two keys are not true. Excuse me, I have had BMW, Audi, Porsche, Acura now finally Mercedes and with "certified pre-owned" they will only give one car key?? What if there is malfunction for this single car key? Again, Angela promised there will be update, but I felt she did not have the sincerity to provide after-sale care as she promised. Ironically, I gave them my old car title, both keys right away and purchased extended warranty and maintenance package already. It's a disappointing after-sale service being ignored. More

Very quick and efficient. Chad D was very friendly and communicative. I was also able to use a coupon offered to me by the dealership. Overall, great experience! Chad D was very friendly and communicative. I was also able to use a coupon offered to me by the dealership. Overall, great experience! More