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Mercedes-Benz of Bellevue
Bellevue, WA
513 Reviews
Mercedes-Benz of Bellevue is your nearby Mercedes-Benz dealership in the Pacific Northwest. We have an extensive selection of new and pre-owned Mercedes-Benz cars and SUVs in King County. Located in Bellevue, WA, and only 15 minutes east of Seattle, Mercedes-Benz of Bellevue is your local destination for all things Mercedes-Benz in the Greater Seattle area. Check out our website or visit our Bellevue showroom in person to find your perfect new or pre-owned Mercedes-Benz today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 513 reviews
December 29, 2003
June, 2003: Bought a used 1999 C230. Working with Sales was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Ha was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Had nightmare experience with detailing department. For starters, they lost my car! Detail shop did terrible repaint work. All was fixed to my satisfaction eventually.<br><br>November, 2003: Had car in for tire rotation and balancing. $90+!! Shuttle service was provided which was helpful.<br><br>June-December, 2003: Have taken my car there several times for washing. This process seems to work well and in a timely manner.<br><br>December 26, 2003: Took my car in for some minor repair/adjustments. Working with Hank Boone was how I have always thought customer service should be - EXCELLENT! More
by daisy
Employees Worked With
Hank Boone - Service Consultant
October 10, 2003
This rating is for the service department only. Great service and attention.<br><br>The sales department sucks. I agree that they seem to have a problem with discussing anything unless you seem to be re service and attention.<br><br>The sales department sucks. I agree that they seem to have a problem with discussing anything unless you seem to be ready to buy today......and that is with driving in with a new E-500. Still did not get much in the way of interest in answering questions.<br>Bought the 2003 E-500 at another dealer as I could not get a salesman to return my calls regarding purchase. Tried 2 salesmen and no return call. Hard to believe!!! More
by Ten
Employees Worked With
Tom Eldridge-Service Advisor
June 28, 2003
Immediatly walking in you get the feeling these guys will only help you if they are convinced you will buy. This was for the purchase of my first car ever. Prior to going into the Benz dealer I had visited only help you if they are convinced you will buy. This was for the purchase of my first car ever. Prior to going into the Benz dealer I had visited Saab, GMC, and Lexus. The MB dealership had the worst customer service. On another note, the lot is imaculate, and the sales & service staff are very professional. Just dont go in there unless you are rolling an S class, they wouldnt have the time for a lowly C class owner like me (rolls eyes). More
by dabeze
