Mercedes-Benz of Bellevue

LIED TO NUMEROUS TIMES!!! TIME WASTED! GIVEN FALSE INFORMATI Working with this dealership has been an absolute NIGHTMARE!!! My fiancé and I came into the dealership to look at a 2007 Yukon Denali. After test dri Working with this dealership has been an absolute NIGHTMARE!!! My fiancé and I came into the dealership to look at a 2007 Yukon Denali. After test driving the truck we made an appointment with Pam to come and talk numbers. We waited over 30 minutes for her. We waited past our appointment time. We made a second appointment to take the truck to GMC and get an inspection. Showing up to the dealership, I had to wait for an hour for Pam. She was over 45 minutes late to our second appointment. She caused me to be late getting the truck to GMC. She wasted my time and the service center's time at GMC. Upon getting the vehicle inspected it was found that there were some things wrong with it. A bare minimum of $1,500 worth of work, to around 3k. I needed to discuss the inspection with my fiancé before making a decision (my fiancé who works Monday through Friday and is unavailable until after 5:00PM). Upon returning to the Mercedes Benz of Bellevue Pam approached me pressuring me to make a decision (without talking to my fiancé first). Then a second sales associate approached me stating that 3 people were interested in the car (after it had sat on their lot for two months literally untouched by a single person). Danny, the manager, then approached me and VERY aggressively stated he had 4 or 5 people who wanted the car and they absolutely would buy it today so I HAD to make a decision (again without speaking to my fiancé). Danny was so incredibly aggressive I would not have given him my business even if I had mounds cash falling out of my pockets. He was miserable to work with! The 3 sales associates were pushy and down right dishonest. Still, I left the dealership with plans to speak to my fiancé about the car that night and before I was able to do so I received a text from Pam stating the truck sold. We had offered them the title to my SUV, as collateral to hold the Yukon. They denied our offer. Two weeks go by and my fiancé and I get an email from Pam stating the dealership had gotten in another 2007 Yukon Denali. Same color, similar milage and specs, same price. We asked if it was the same vehicle and if it was not the same truck if we could get the VIN number on it. Pam replied assuring us that it was not the same truck and provided us with a VIN number that was in fact different than the first Yukon. She emailed us throughout the week letting us know that the truck was in reconditioning and she would confirm on Friday if it was ready for a test drive. We made a tentative appointment to come in on Friday, in which she told us she would be busy but that Scott would be available to help us. Late Friday afternoon we received an email from Pam confirming we could come in for the test drive. When we arrived on Friday, Scott was gone. Pam had not even checked the schedule as Scott did not even work that day. I was already feeling jerked around by the dealership due to our previous interactions and this definitely did not make matters any better. Pam found someone else to help us, Dennis. Dennis came over and more confusion began! Pam had given us the specs of the SOLD Yukon, with the VIN number of the NEW Yukon. She also lied as it was NOT a 2007, it was a 2009. She told us the cost was $17,994 and it in fact was $27,991. My fiancé still trying to give them the benefit of the doubt said "Okay, its fine, lets just go ahead and test drive the truck to see if we even like it". Dennis, then informed us that, that was not even a possibility because the Yukon was not out of the service center!!! That the truck was still going through reconditioning!!! I drove down from Bothell during rush hour traffic, to downtown Seattle to pick up my fiancé, then to Bellevue JUST to test drive the Yukon specifically because Pam had confirmed that day that the truck was ready for a test drive. Dennis who kept apologizing profusely over and over for the entire situation, said he would talk to Danny as well as Pam about what had occurred. Dennis also informed us that he would contact us when the car was ready to take out for a drive. 5 DAYS LATER we have not heard a single word! The truck now?..... LISTED up for sale on their website, available to be reserved for a test drive. REALLY?! and NO call letting us know. We did not receive an apology from Pam, we did not receive an apology from Danny. We did not receive a phone call or an email, or anything! They wasted our time, they jerked us around and they didn't even have the decency to try and fix the situation to win our business back. I cannot stress this enough, GO SOMEWHERE ELSE!! More

Avoid this dealer if you want any service on your MB. Avoid this dealer if you want any service on your MB. Horrible knowledge, great on coming up with all sorts of excuses to justify their errors. Avoid this dealer if you want any service on your MB. Horrible knowledge, great on coming up with all sorts of excuses to justify their errors. More

The purchasing experience was expected--multiple visits, calls, emails, during the time the salesperson was obviously disappointed we changed our minds from a new car to a CPO purchase. The pricing was fai calls, emails, during the time the salesperson was obviously disappointed we changed our minds from a new car to a CPO purchase. The pricing was fair for the product, and the entire check-out process was actually pleasant enough for me to say OK. It was the post-sales work that has been horrible. It has been 2 months since we purchased the vehicle, the temporary plates have expired, I have not heard from the sales person NOR his manager in over a month. Even worse, the promised mBrace trial cannot be used since the vehicle (even though CPO by this dealership) was never programmed properly for mBrace to begin with!! Our service appointments are 'paid' for with Barrier; however, once that period is over you can be sure we will NOT be returning to Barrier Mercedes Benz. They have lost our trust BIG TIME. DO NOT BE LURED BY THEIR PRETTY SHOW ROOM OR SERVICE BAYS. THESE PEOPLE WILL NOT HELP YOU AFTER YOU SIGN. We regret purchasing our vehicle (although the vehicle thus far has been awesome) from this dealership and from our sales rep, Brian. More

I leased an R350 from this dealer. When the lease is up, I was looking to get another R or Gl. They were prices they were giving me were over the top. Even when I explained to them that it amounts to APR of I was looking to get another R or Gl. They were prices they were giving me were over the top. Even when I explained to them that it amounts to APR of more than 25%, they didn't seem to take they had one lady in particular (sales manager) that kept harassing the sales guy working with me, and not giving him any numbers he can work with. He had been there for 2 months and told all customers were complaining about their over the top pricing. More

Barrier is a high priced flashy place to have your car worked on. But if you don't mind paying for it, it is generally a great place to do business. I have had my car serviced there a number of times an worked on. But if you don't mind paying for it, it is generally a great place to do business. I have had my car serviced there a number of times and have had some mixed results but overall good experiences. There are a lot of perks like good coffee, shuttle service (they love taking you to Bell Square), umbrellas when it rains, etc. The only bad things I have to say is that sometimes the reps can be a little snobby (but 98% of the time they are incredibly nice and professional) and the service isn't always perfect. One time that I had my car serviced there they suggested that I get new brake pads, I said okay and they installed new pads. The next day my "service brakes immediately" light went off so I called Barrier. Obviously I was a bit upset but they took care of it immediately, for free and even did some extra work for free that they had quoted me would cost $350. Service techs make mistakes but atleast Barrier went above and beyond to fix it. My best experience there was when I had a head light go out. I pulled into the covered service area and the service guy ran off as he saw me coming. I was getting upset that he took off as I pulled in, but then he came running back with a light bulb in hand. He asked me to pop the hood, I did and he swapped the bulbs. I pulled out my wallet and asked him what I owed and he said "Free of charge sir. Have a nice day". He had made my day nice. I certainly don't expect to have the little things taken care of for free regularly but it really made me happy that I do business with them. I'm only 26 years old and respect isn't always easy to come by. I can't vouch for every person that works there but I can say that almost everyone I have dealt with was determined to provide good customer service. And about the shuttle, they have taken me to numerous places around Bellevue and either I call them for a ride when I want or they call me when my car is ready, my choice. More

Today I just walked away from this dealer for good! I feel so relieved that I decide to buy a different car next time. I'm going back to BMW which I always loved. 4 years ago, when I decided to updat feel so relieved that I decide to buy a different car next time. I'm going back to BMW which I always loved. 4 years ago, when I decided to update my BMW 5 series, I thought it might be fun to try Mercedes. The first place I tried is Barrier Motors in Bellevue. Needless to say, I was very disappointed due to the snobbish sales people. They were not friendly, and very aloof on our request for service. Disappointed, I shopped at Phil Smart in Seattle, which gave me a totally different experience! I was really impressed with the level of service that comes with the purchase. However, since I live in Bellevue, I didn't want to have my car serviced in Seattle, and so I went to Barrier Motors for service. They accepted me, and I had a good luck working with a guy who is really nice. Unfortunately, that guy left the company not long ago, and since then, my experience has not been very pleasant. Today I finally got fed up, and cancelled my reservation right in front of the service rep due to the rude attitude and bad experience. I told them they had just lost a customer forever. Good luck! Mike More

I own a 2003 SL500 and could not raise the top late yesterday afternoon. I called the dealer I bought it from and they told us to call Mercedes Benz Roadside Assistance. My dealer is another story. Cal yesterday afternoon. I called the dealer I bought it from and they told us to call Mercedes Benz Roadside Assistance. My dealer is another story. Called roadside assistance and they called Mercedes Benz of Bellevue and their service manager strickly forbade his technician from taking the call.Isn't that GREAT customer service. They then called Phil Smart and they said that they had no problem taking the call and their technician Rick tried to help but to no avail. Barrier must have a problem taking calls if they are not located on the Eastside. I will never ever go to them for service or buy car from them. They are the rudest dealer that I have ever dealt with and at this level of automobile I expect to be treated with some courtesy. More

June, 2003: Bought a used 1999 C230. Working with Sales was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Ha was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Had nightmare experience with detailing department. For starters, they lost my car! Detail shop did terrible repaint work. All was fixed to my satisfaction eventually.<br><br>November, 2003: Had car in for tire rotation and balancing. $90+!! Shuttle service was provided which was helpful.<br><br>June-December, 2003: Have taken my car there several times for washing. This process seems to work well and in a timely manner.<br><br>December 26, 2003: Took my car in for some minor repair/adjustments. Working with Hank Boone was how I have always thought customer service should be - EXCELLENT! More

This rating is for the service department only. Great service and attention.<br><br>The sales department sucks. I agree that they seem to have a problem with discussing anything unless you seem to be re service and attention.<br><br>The sales department sucks. I agree that they seem to have a problem with discussing anything unless you seem to be ready to buy today......and that is with driving in with a new E-500. Still did not get much in the way of interest in answering questions.<br>Bought the 2003 E-500 at another dealer as I could not get a salesman to return my calls regarding purchase. Tried 2 salesmen and no return call. Hard to believe!!! More

Immediatly walking in you get the feeling these guys will only help you if they are convinced you will buy. This was for the purchase of my first car ever. Prior to going into the Benz dealer I had visited only help you if they are convinced you will buy. This was for the purchase of my first car ever. Prior to going into the Benz dealer I had visited Saab, GMC, and Lexus. The MB dealership had the worst customer service. On another note, the lot is imaculate, and the sales & service staff are very professional. Just dont go in there unless you are rolling an S class, they wouldnt have the time for a lowly C class owner like me (rolls eyes). More