Mercedes-Benz of Bellevue

Everyone I spoke with, booking the appointment to my service representative were professional and kind. They took good care of my car and myself. They were prompt and the dealership is immaculate service representative were professional and kind. They took good care of my car and myself. They were prompt and the dealership is immaculate More

Very frustrating car buying experience, wait was over 4 hours to complete paper work. Very unorganized and new process in place to deal with customers. hours to complete paper work. Very unorganized and new process in place to deal with customers. More

The experience with this dealership is excellent as always. They really do know how to take care of their customer. Justin was great from start to finish! always. They really do know how to take care of their customer. Justin was great from start to finish! More

Richard Truong was great. He brought me several cars and then found the perfect one at Ford of Bellevue, bringing it over. Tuli was very nice and efficient - when we finally got to her. Which brings me then found the perfect one at Ford of Bellevue, bringing it over. Tuli was very nice and efficient - when we finally got to her. Which brings me to the reason you did not get 5 stars. We arrived about 5 and did not complete the transaction until 10. We asked to come back the next day but were not allowed. Richard was good enough to drive us home because I do not like to drive after dark. Another plus for Richard. If you had asked me that night the stars would probably be 3. Nevertheless I do like my new car and look forward to driving it -after I learn to use all the new gadgets! More

I bought a new car from Lorenzo Johnson and he was great! The process was smooth and easy and the time it took was very fast. Lorenzo even delivered the car to my home! The car was cleaned perfectly and I w The process was smooth and easy and the time it took was very fast. Lorenzo even delivered the car to my home! The car was cleaned perfectly and I was very satisfied. Would recommend doing business with them. More

Sharing this for Eric (Service Manager) and Courtney Sharing this for Eric (Service Manager) and Courtney (Service Expert) ! Thank you both so much for going above and beyond to solve the issue for us! Sharing this for Eric (Service Manager) and Courtney (Service Expert) ! Thank you both so much for going above and beyond to solve the issue for us! Our car’s panoramic window exploded and shattered while we were moving to WA. When we came to the store, both Eric and Courtney was able to show their sympathy to us and were extremely patient and helpful to coordinate for us to order new parts. The repairing fee is a lot but after we explained the situation, Eric and Courtney contacted the headquarters for us and were able to cover the fees within warranty! We are super grateful for how they were able to help us. We would not know what to do with such large repairing fees. Thank you both so so much!!!! More

The Bellevue Mercedes dealership is very very expensive. I don’t think that I should have to at their high fees to keep my car running adequately. I don’t think that I should have to at their high fees to keep my car running adequately. More

Hard to get appointment but all good after that. Jacob was great. Getting appointment was like talking to software people in India. Has to get better. was great. Getting appointment was like talking to software people in India. Has to get better. More

Service was quicker than expected on the same day. Courtney did an excellent job. Always a pleasure speaking with Jerome. The loner vehicle was not what I used to receive when working with Merced Courtney did an excellent job. Always a pleasure speaking with Jerome. The loner vehicle was not what I used to receive when working with Mercedes. Windshield was dirty, smelled of smoke. Would have preferred to drive a Mercedes vehicle. More

Service representative was attentive and seemed interested in what was best for me. Service was done quicker than anticipated. All my needs were met. Thank you. interested in what was best for me. Service was done quicker than anticipated. All my needs were met. Thank you. More