Mercedes-Benz of Bellevue

Very disappointed. .. I have been a customer of this location for 23 years and have always enjoyed my experience until recently. About two years ago I took my G-Wagon .. I have been a customer of this location for 23 years and have always enjoyed my experience until recently. About two years ago I took my G-Wagon in for some vibration issues and while it was getting serviced, the technicians managed to put some small dents on the two front fenders. I wash and detail my own vehicles so I know exactly when the dents appeared. Nearly two years passed when I decided to take the car to a professional detail shop and they noted the dents prior to getting started. It reminded me that I never took it up with the service manager at the time, and decided to (well after the fact and not your normal circumstances, two years later, I agree). It simply fell off my radar because I rarely drive the vehicle. When I reached out to the service advisor, I was told a manager would be in touch with me. Long-story-short... The manager declined my request to have the dents repaired and after making a stink about it, Eric Gordon (service manager) sent me to a paint-less dent removal company Mercedes of Bellevue works with exclusively (Same Day Dent Repairs). When I arrived at Same Day, I was told the job would be quite extensive and they would circle back with Eric at Mercedes and get back with me. Nobody reached out of course, so I emailed Eric to find out what was going on. His response was that Same Day Dent Removal didn't think the dents on my fenders could have been caused by the Mercedes tech's. I was extremely curious how Same Day had the ability to determine how dents are created. It seems Mercedes of Bellevue is clearly avoiding liability, choosing corporate profits over long standing customer relationships and customer service. Very sad to say goodbye to this business and the employees that have been there as long as I have been a customer. More

Great service helping to keep my old car in good shape to run for many thousands more miles. run for many thousands more miles. More

Outstanding service, prompt, thorough, and Jake was super -- thank you! All service was performed on time. -- thank you! All service was performed on time. More

David Romanyuk was responsive and provided excellent service throughout the sales process. Looking forward to when my EQS arrives to work with him again. service throughout the sales process. Looking forward to when my EQS arrives to work with him again. More

Jesus was an excellent service representative. My visit was a second encounter with Jesus, and it was refreshing to hear him recognize me and my car from a previous service. I will be relocating a My visit was a second encounter with Jesus, and it was refreshing to hear him recognize me and my car from a previous service. I will be relocating and driving cross country, so I scheduled a multi-point service. We discovered I needed a couple of essential services, and it would take longer than I planned. With a packed calendar, I needed a car. Jesus was generous in getting me a rental since I did not plan for a loaner, and they were all booked. My concern is that Jesus attempted to serve my needs for space and limited mobility. Therefore, I needed an upgrade, and the dealer refused the request. You can't keep good people if you have stingy and unfriendly protocols. The amount of money I spent would have paid the cost of an upgrade ten times (8 dollars). Good luck with stingy protocols and keeping great employees. More

I was pleasantly pleased with the technicians knowledge and service ability on servicing my car. and service ability on servicing my car. More

Mercedes of Bellevue was very courteous and helpful in helping me decide which used car to purchase. Had my choice been a Mercedes car, they would have had more generous support. Thomas' customer service helping me decide which used car to purchase. Had my choice been a Mercedes car, they would have had more generous support. Thomas' customer service was excellent. More

I recently bought my C-300 after leasing it. I have worked with Mercedes Benz of Bellevue with my last two cars. Richard Truong helped me explaining to me all my options. I finally decided to bu I have worked with Mercedes Benz of Bellevue with my last two cars. Richard Truong helped me explaining to me all my options. I finally decided to buy the car. He was very friendly and supportive. Answered all my questions in great detail, so I felt very sure of my decision among all my alternatives. If you stop by there, ask for Richar! More

I loved working with Mercedes of Bellevue. They are top notch with service! I only wish my car was in stock at the end of my lease but covid made it hard on all the dealerships. They are the b They are top notch with service! I only wish my car was in stock at the end of my lease but covid made it hard on all the dealerships. They are the best! More

Mercedes of Bellevue service dept always goes above and beyond to make sure everything is done properly and timely. beyond to make sure everything is done properly and timely. More