Mercedes-Benz of Bellevue

The people at the dealership in sales and service are extremely friendly and accommodating. Unfortunately I have not receive the service I would expect from Mercedes on the car itself. One nit on the sal extremely friendly and accommodating. Unfortunately I have not receive the service I would expect from Mercedes on the car itself. One nit on the sales process, when I picked up the car, it was ready for me outside in the rain - other brands/dealers had the car ready for me in the showroom. The salesperson pointed me to the in car manual but did not take time to orient me to the controls on the car or how the various apps and gadgets worked. Some features I paid extra for don't work that well - in particular the wireless charging pad - very disappointing. Air vented seats also haven't been very effective (my husband's Hyundai works better). Heads up view is not as clear to read as on previous BMW which included that feature on my particular model. As for service - An appointment for service was made on my behalf later and I wasn't aware of why I should come, just got a reminder call. However, by then I had discovered that one of the the rear Windows was malfunctioning so I brought the car in. Service diagnosis was that the glass was defective and new glass would be ordered. In addition to that, in the first week of owning the car a pebble on the highway cracked the front windshield. It took more than six months to get new glass due to supply chain issues. The fix for the windshield at the glass place severed the sensor wires and I had to go back to the dealer - the understood the issue and were accomodating. However for the appointment, I couldn't get through on their service line, callback option did not work. After calling for 4 days I finally reached a person. Meanwhile, no one had any idea about the order for the rear window glass. The car was at the dealer for several days getting the wires reset and the glass worked on, I could not get a loaner from the dealer during that visit. When I picked up the car, the rear windows was still malfunctioning. Cooincidentally I have another appointment today to get it looked at, for the third time, this time by the head service manager. Again everyone's been very nice, but the car has been a bit of a pain so far. The lease is pretty short and very expensive (had to pay extra to get regular service included). I'm kind of counting the days to the end of my lease so I can go back to a different brand :-( More

The service department correctly diagnosed an electrical drain, and disconnected the offending part per my instructions. The reason I am giving 4 starts instead of 5 is because the service rep refused to gi drain, and disconnected the offending part per my instructions. The reason I am giving 4 starts instead of 5 is because the service rep refused to give me the part number so I could do the work myself (I'm the rare Mercedes owner who is a do-it-yourselfer). I figured out the part number on my own, but really? Why the secrecy? The irony here is several months ago I had them do a diagnostic and that service rep happily gave me the part number of the failed part. More

I was on time for my appointment, after I arrived, I waited 15mins before the representative could start sitting me down for paper work. The service was for software update, normally should take no mor waited 15mins before the representative could start sitting me down for paper work. The service was for software update, normally should take no more than 1 hour, but took them 4 and half hours to complete. When they were all done and notified me to pick up my car, I waited another 25mins there before they could bring my car out. The wait time was way too long. Then , they did a free car wash on my car, when the car wash job was terribly done, I found mud foot print on the trim of my car door. Worse car wash ever I have experienced. More

Autonation is a no negotiating store which is a good concept if the prices were fair to begin with. Mercedes Bellevue was my favorite dealership before it was taken over by autonation, since then I feel concept if the prices were fair to begin with. Mercedes Bellevue was my favorite dealership before it was taken over by autonation, since then I feel like everything about it starting going down hill. Although they still have amazing employees there is not much they can do when it comes to autonations strict rules and policys. My salesman David was great to work with and he made it clear his hands are tied when it comes to the price however the sales manager on the other hand was very rude and short tempered with me in all the interactions I had with him. More

We had an amazing experience working with Sam to purchase our new Mercedes! His attention to detail and knowledge was excellent, as well as his top-level customer service. We will continue to come back to Me our new Mercedes! His attention to detail and knowledge was excellent, as well as his top-level customer service. We will continue to come back to Mercedes Benz of Bellevue because they continue to provide exceptional customer service! More

Jessica the Service Advisor was great to work with. I'm glad I took my car to the Bellevue dealership for service instead of Mercedes of Tri-cities or Mercedes Spokane. I'm glad I took my car to the Bellevue dealership for service instead of Mercedes of Tri-cities or Mercedes Spokane. More

The service experience was outstanding. Jake kept me informed. Work was done timely and right. Everything was made easy. Jake kept me informed. Work was done timely and right. Everything was made easy. More

Roman Yarynych was the best Service Advisor ever. Very polite, transparent, and knowledgeable. Thank you very much for a great service. Very polite, transparent, and knowledgeable. Thank you very much for a great service. More

Quick, clear communications and prompt follow up . Upfront estimate on cost and delivery timing. Drop and pickup Upfront estimate on cost and delivery timing. Drop and pickup More

Katheryn was very knowledgeable and helpful during our car buying process. She was always friendly, courteous, and professionally whether it was in person, over the telephone/text or emails. We will certa car buying process. She was always friendly, courteous, and professionally whether it was in person, over the telephone/text or emails. We will certainly buy from her again for our next car purchase and recommend her to our friends and family members too. More