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Mercedes-Benz of Bedford

Bedford, OH

3.7
162 Reviews

18122 Rockside Rd

Bedford, OH

44146

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Showing 162 reviews

January 21, 2022

The service is typically good. But I ask for the auxillary button to be functional on my car. Despite replacement of the aux battery and xonfirmation from the service person it is not. I even retur More

by lslewis1215
Recommend Dealer
Yes
Employees Worked With
Dave Silva
Jan 24, 2022 -

Mercedes-Benz of Bedford responded

Hello, I appreciate your feedback. Given the opportunity, I would like to speak with you about the level of service you received from our Service Department. Please email me at blaughton@penskeautomotive.com. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

January 21, 2022

Professional , polite and great service.i would recommend the dealer for everyone.Thank you all More

by Beyder Ilana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mohr, Ryan Palmer
Jan 22, 2022 -

Mercedes-Benz of Bedford responded

Beyder, we appreciate your business here at Mercedes-Benz of Bedford. We strive to provide the best service possible for our customers.

January 19, 2022

Everything was great. Aaron was friendly and kind. My car was serviced timely. The loaner was fine. Good experience, no problems. Thanks More

by CJayMatthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Neal
Jan 19, 2022 -

Mercedes-Benz of Bedford responded

Mercedes-Benz of Bedford wants to thank you for the five star rating, we appreciate the comments regarding the visit!

January 08, 2022

The employees are kind and professional. They work hard to make sure the customer has what they need. More

by dvassimo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Silver
Jan 08, 2022 -

Mercedes-Benz of Bedford responded

Thank you for your positive feedback! Mercedes-Benz of Bedford always aims to provide professional service and support when you come in for a visit, and we look forward to assisting you with your Mercedes-Benz needs in the future.

January 08, 2022

Working with Dave Silver on the scheduled maintenance was super easy. He explained all of the items covered and work to ensure everything was done to my satisfaction. More

by Lori D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Silver
Jan 08, 2022 -

Mercedes-Benz of Bedford responded

Thank you for your positive feedback, Lori! At Mercedes-Benz of Bedford, our Service Department always strives to provide thorough and quality service and support to assist with any of your Mercedes-Benz maintenance needs.

January 04, 2022

Dave Klausner was responsive, honest and thorough and really took care of us. Overall, the entire purchase process went great and we are extremely happy! More

by Matt Kemme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Klausner
Jan 04, 2022 -

Mercedes-Benz of Bedford responded

Matt, thank you for taking the time to share your kind review for us here at Mercedes-Benz of Bedford. We are so pleased to read that our Sales Team took great care of you. We value and appreciate your business. We hope you love your new vehicle.

January 04, 2022

CleanProfessional Work completed BEFORE it’s scheduled Clean Professional Work completed BEFORE it’s scheduled completion Complimentary car wash Great waiting area I’d recommend Mercedes Benz of Be More

by kwdet1791
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chriss Burdis
Jan 04, 2022 -

Mercedes-Benz of Bedford responded

Kwdet1791, Mercedes-Benz of Bedford wants to thank you for the five star rating. We're glad to hear how amazing of an experience you had visiting us!

January 02, 2022

The representative was cordial, and experienced with current problem. Car was cleaned at pickup. The Facility was clean inside and out. All staff were approachable. More

by w_macpro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Towbow
Jan 03, 2022 -

Mercedes-Benz of Bedford responded

We are pleased to learn that our team took great care of you. We do hope we can be of assistance in the future. Take care!

January 01, 2022

Best dealership I ever been to, I’ll be going back forever and ever and ever… More

by brettmg73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Cory
Jan 02, 2022 -

Mercedes-Benz of Bedford responded

Thank you for the great review, Brett! It was our pleasure to work with you. We'd love to assist you again soon at Mercedes-Benz of Bedford.

January 01, 2022

After paying over $1800 for front end springs and alignment on our Smart car ... with out you telling us there was a problem aligning the steering wheel to center... The steering wheel is lopsided o More

by moorgr01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barbara
Jan 02, 2022 -

Mercedes-Benz of Bedford responded

Hello, Thank you for sharing your review. Your feedback is important to us here at Mercedes-Benz of Bedford and I would appreciate the opportunity to speak with you to address your feedback about the services provided. Please email me at blaughton@penskeautomotive.com with your preferred contact information. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

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