Mercedes-Benz of Bedford

Challenging task Dealership gave multiple suggestions to a problem that other shops would not address. Gave several status updates of the repair and recommend a place Dealership gave multiple suggestions to a problem that other shops would not address. Gave several status updates of the repair and recommend a place for lunch More

Great service Came in for an oil change and had a great experience with Dave Silver. No pressure and a fair price. Would highly recommend this dealership. Came in for an oil change and had a great experience with Dave Silver. No pressure and a fair price. Would highly recommend this dealership. More

Our service was prompt, professional and spot on! Mercedes of Bedford really treated us kindly and diagnosed the problem with our car and provided top notch service. Josh and Dave especially deserve h Mercedes of Bedford really treated us kindly and diagnosed the problem with our car and provided top notch service. Josh and Dave especially deserve high praise for taking good care of us. I would not hesitate to have our car serviced at their dealership in the future. Thank you!!! More

Excellent Customer Service, Efficient, Professional and Fair Our experience with Mercedes Benz of Bedford exceeded our expectations! From my first phone call to Bob Laughton thru to our salesman Hugh Crouch th Our experience with Mercedes Benz of Bedford exceeded our expectations! From my first phone call to Bob Laughton thru to our salesman Hugh Crouch they offered information, pricing and availability quickly. They even drove the car to the West side for us to view and test drive. Hugh was great and patient while going over all the keen features. We have owned Mercedes Benz cars since Bob Koepke had his dealership in Lakewood and this by far was the easiest and most efficient sale I have experienced. More

Excellent overall experience with sales and service We purchased our first MB from Mercedes-Bedford in 2015 and, up until yesterday had purchased a total of 3 vehicles from this dealership. Our first b We purchased our first MB from Mercedes-Bedford in 2015 and, up until yesterday had purchased a total of 3 vehicles from this dealership. Our first buying experience was excellent. Our second--suffice to say we stumbled across the finish line and our third went far better. Throughout this time however, we experienced a significant level of frustration with service-oriented issues involving the availability of loaner cars, the inability to call and speak with an actual person, quality-control matters and an inability to accurately diagnose a leakage problem. I found myself becoming increasingly disappointed and frustrated with my experiences and had basically given up on this dealership in favor of one closer to our home, but didn't necessarily want to walk away from a relationship involving 3 vehicle purchases. The dealership has gone through several management changes in the past few years and although I was treated well by the previous GM, it seemed as if the dealership just couldn't get things completely nailed down. My wife decided to give it one last try to address the leakage problem in her convertible and ended up speaking with the new GM, Bob Laughton. Bob immediately and fully engaged himself into our situation and ensured my wife that our experience would be nothing short of excellent. He and his team certainly delivered. My wife was greeted upon her arrival and provided with a fantastic loaner car with the assurance that the problem with our car would be identified and corrected. Dave Silver in service was brought into the equation and provided timely and unsolicited updates regarding the diagnosis and repair on our car. They worked with us on the cost of the repairs and took every measure to ensure we were satisfied. The problem was not an easy one to remedy and Dave was very attentive in seeing that we were ok with them keeping the car longer to ensure the problem was fixed. They had our car for 3 weeks, which seems long but it was because Dave and the service department wanted time to go the extra mile to make sure everything was right. They had provided us with a new car to drive so this was entirely acceptable on our end. In the meantime, conversation was initiated with Saad Toor in the sales department regarding our current situation with our car. In short, yesterday, upon returning the loaner car to pick up our car, my wife instead drove home her new 2019 Cabriolet. Throughout the experience, Bob remained involved and engaged--clearly keeping tabs on our situation and making sure we were treated right. Dave was nothing short of incredible by keeping us posted without needing us to prompt him and Saad did the digging necessary to best address OUR situation and OUR needs--over those of the dealership. As I said, I was ready to jump ship. I now see great potential for Mercedes-Bedford to get back to the high performance level we saw in our initial experience, and that which we expect as owners of multiple Mercedes Benz vehicles. Thank you Bob, Dave and Saad--great teamwork makes for great outcomes...you have regained us as customers! More

Vehicle Service Great service, called and advised me what was going on with my car and how long it would take as well as estimated the cost. Great service, called and advised me what was going on with my car and how long it would take as well as estimated the cost. More

Dave Silver is the Best! My S63 had a severely damaged windshield. Dave was fantastic and got the job done perfectly. His communication skills were par excellence and did ex My S63 had a severely damaged windshield. Dave was fantastic and got the job done perfectly. His communication skills were par excellence and did exactly as promised...a rare quality today. More

Just passing through I got stranded in Cleveland and they worked very hard to get me back on the road to make it back home to Southern Virginia. Thank you. I got stranded in Cleveland and they worked very hard to get me back on the road to make it back home to Southern Virginia. Thank you. More

Great service and work! I received great service and work from bedford mb which i always do! Chris Tombow, my service advisor always takes care of any concerns i have. He h I received great service and work from bedford mb which i always do! Chris Tombow, my service advisor always takes care of any concerns i have. He handles all issues i have whether they are a simple fix or something very detailed. When i leave the dealer, my 2 mercedes cars are always perfect! Thank you, Steve B. More

Recall service Dave Silver is my service rep, he is very knowledgeable, welcoming, easy to discuss the car with and what options there are. I have no concerns in bri Dave Silver is my service rep, he is very knowledgeable, welcoming, easy to discuss the car with and what options there are. I have no concerns in bringing my car in and knowing what needs to be done. More