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Mercedes-Benz of Bedford

Bedford, OH

3.7
162 Reviews

18122 Rockside Rd

Bedford, OH

44146

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Showing 162 reviews

September 27, 2019

Service review Chris and Dave went above and beyond What was expected of them to get my automobile fixed on time and correctly. They were both terrific. More

by Brent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Klausner
Sep 27, 2019 -

Mercedes-Benz of Bedford responded

That's great news, Brent. Thank you for letting us know that our team is taking great care of you. Come back and see us at any time.

September 26, 2019

Great Service Experience Everyone that I had dealings with were very helpful except the service counter could have been helpful. The service was great, fast and efficient. Wor More

by Mrs. Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember her name but it was the young lady that has the desk on the end.
Sep 27, 2019 -

Mercedes-Benz of Bedford responded

Thank you for your business and feedback, Mrs. Jackson. Our team is always eager to assist you. Your feedback will be passed along to management. Have a wonderful day.

September 24, 2019

Lease new car I ready like the salesperson but I am not happy with the car I got I can’t wait for the lease to be done so I can get rid of this car More

by Hotcw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina Ohman
Sep 25, 2019 -

Mercedes-Benz of Bedford responded

​Hi, ​ I am sorry to hear about any disappointment in regards to the vehicle purchased. Your feedback is important to me. Given the opportunity, I would like to speak with you about your experience. Please email me at blaughton@penskeautomotive.com. ​Best, ​Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305

September 23, 2019

Great experience! My experience with Saad far exceeded my expectations. He was so helpful, pleasant and authentic. Would recommend to anyone and everyone! Totally how e More

by CMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saad Toor
Sep 23, 2019 -

Mercedes-Benz of Bedford responded

Thank you for the great review! We are so glad to see that Saad went the extra mile in his service to you and earned your recommendation. If we can be of further service, please come back at any time.

September 23, 2019

Emergency Service Pronto! This is the second time that while on road trip into Cleveland I had an issue with my CLK 550. Both times, Bedford came to my rescue even though each More

by jeanb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Silver
Sep 23, 2019 -

Mercedes-Benz of Bedford responded

Thank you for taking the time to leave us a review, Jean! We are so glad to see that your car's safety was ensured and that you felt at ease driving away. If we can be of further service, please stop in at any time.

September 20, 2019

Gel 350 My overall experience with my salesman avery vwas outstanding he was very knowageable and thought me a lot about the vehicle pitched, I feel I receive More

by FRED20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AVERY Weider
Sep 20, 2019 -

Mercedes-Benz of Bedford responded

Thank you for the five stars, Fred! We are so happy to see that Avery's knowledge and expertise made you feel at home and found you the perfect vehicle. You're welcome back at any time.

September 19, 2019

New Car Experience Kareem our sales along with Mr. Romeo and Charles in financing did a wonderful job! I would highly recommend this dealership to anyone. Our Merc More

by Peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kareem-sales/Mr. Romeo-Mgr/Charles-Finance
Sep 19, 2019 -

Mercedes-Benz of Bedford responded

Thank you for the great review, Peter! We are pleased to see that Kareem, Mr. Romeo, and Charles earned your recommendation with their outstanding service. It was our pleasure to work with you and we look forward to your next visit.

September 19, 2019

GREAT PLACE VERY CLEAN FACILITY AND FRIENDLY STAFF, GREAT SERVICE. REPS WERE VERY FRIENDLY AND HELPFUL, DAVE DID ALL HE COULD TO HELP ME WITH MY VISIT More

by rughead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Klausner, Aaron Neal, Mike Widemire, Tim Warren
Sep 19, 2019 -

Mercedes-Benz of Bedford responded

Thank you for the five stars! We are so glad to see that you enjoyed our facility and that Dave went the extra mile in service to you. If we can do anything else for you, please come back at any time.

September 14, 2019

Great Experience Wonderful experience, would recommend this dealership to everyone. Chad was very knowledgeable and a pleasure to work with in buying this car. This wa More

by Coco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 15, 2019 -

Mercedes-Benz of Bedford responded

Thank you, Coco. Congratulations on your new car. Chad will appreciate your feedback. We hope to see you again soon.

September 08, 2019

Amazing From start to finish very easy process and everyone was awesome to work with! They had my car ready and in the show room making it feel like a very sp More

by LauraV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Jackson
Sep 09, 2019 -

Mercedes-Benz of Bedford responded

Congratulations on your vehicle, Laura! We are delighted to learn of your pleasant experience and we hope to work with you again .Thanks for your feedback!

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