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Mercedes-Benz of Bedford

Bedford, OH

3.8
161 Reviews

18122 Rockside Rd

Bedford, OH

44146

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Showing 161 reviews

March 07, 2020

Great experience I have purchased and had all of our Mercedes Benz cars serviced at Penske. Always good service and reasonable price work. Very professional and courte More

by F.dolence2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Silver. Ron Miller, Aaron Neal
Mar 07, 2020 -

Mercedes-Benz of Bedford responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit.

March 04, 2020

Everyone was helping and courteous and very prompt. They did formed me of all the additional work needed. Along with the pricing. Very pleasant experience More

by Jancal
Recommend Dealer
Yes
Employees Worked With
Barb Salem
Mar 05, 2020 -

Mercedes-Benz of Bedford responded

It was our pleasure, Jancal. Thank you for allowing us to properly take care of your vehicle. We are always happy to assist you.

February 27, 2020

First rate service from beginning to end.Salesperson: First rate service from beginning to end. Salesperson: Earl Clark, 10 star ⭐️ rating. I’ve purchased several vehicles over the years with Earl, alwa More

by Yaheli
Recommend Dealer
Yes
Employees Worked With
Earl Clark - Sales & Leasing Consultant, Megan Bailey
Feb 27, 2020 -

Mercedes-Benz of Bedford responded

Yaheli, thank you for the very thoughtful review. Your kind words of confidence are very appreciated. Our team will always work strenuously to ensure that your needs are met. Please do not hesitate to inform us of any future needs and have a wonderful evening.

February 23, 2020

I am 71 years old bought dozens of cars,This was the best experience of my car buying life.All people were professional and pleasant.Highly recommend.Texted salesmen 9:00 pm on a Sunday and received an answe More

by Ededwards
Recommend Dealer
Yes
Employees Worked With
Saad ,Toor. 5 stars and Kareem Samad
Feb 24, 2020 -

Mercedes-Benz of Bedford responded

Edwards, Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Saad and Kareem. We appreciate the positive feedback, and We are looking forward to seeing you in the future!

February 23, 2020

We can’t say enough about Kevin he is the best very patient and understanding. We appreciate him I also want to acknowledge Bar Salem she is awesome More

by msknaff
Recommend Dealer
Yes
Employees Worked With
Kevin and Bar Salem
Feb 24, 2020 -

Mercedes-Benz of Bedford responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Kevin and Bar who were patient and understanding. We hope to see you again soon!

December 04, 2019

Service department was rude , did not change oil or do service as requested. I will not return for service or purchase. I guess my business is no longer wanted since they don’t sell the cars anymore. They More

by JohnZ
Recommend Dealer
No
Employees Worked With
Don’t know name of the guy who handed me my knots to my car with ice on windows and a broken heater !
Dec 05, 2019 -

Mercedes-Benz of Bedford responded

John, I am sorry to hear about any disappointment regarding your recent service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at your convenience. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

October 01, 2019

Barb Salem provided the best service I’ve ever experienced. Service was excellent. I would recommend this dealership to all my friends and associates. Cindy helped me a lot and offered me refreshments. I will More

by Will Tyson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barb Salem, Advisor.
Oct 01, 2019 -

Mercedes-Benz of Bedford responded

We are delighted to learn of your satisfaction with your service experience! Thanks for sharing, Will. If there is anything else we can do to assist, please do not hesitate to reach out and let us know. We welcome you again.

October 01, 2019

Simon listened to what I wanted and understood what I was seeking in a car. He provided straightforward answers to my questions and prompt follow up to those he could not readily respond to. Simon has except More

by Tom Wainio
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz- Sales
Oct 02, 2019 -

Mercedes-Benz of Bedford responded

Tom, thanks for the great review! We're happy to hear that Simon was so helpful. We'll let him know to keep up the excellent work. We appreciate your business, please let us know if we can be of service in the future!

October 01, 2019

Fast & taken care of what I concerned The staff at services counter were nice and helpful. They started working on my car ahead of my appointment schedule, and they finished fast. My car w More

by Samson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Cory
Oct 01, 2019 -

Mercedes-Benz of Bedford responded

We are delighted to learn of your wonderful feedback for our team members, Samson! Thanks for sharing and we welcome you again in the future.

September 27, 2019

Service review Chris and Dave went above and beyond What was expected of them to get my automobile fixed on time and correctly. They were both terrific. More

by Brent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Klausner
Sep 27, 2019 -

Mercedes-Benz of Bedford responded

That's great news, Brent. Thank you for letting us know that our team is taking great care of you. Come back and see us at any time.

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