Mercedes-Benz of Beaverton - Service Center

We have two MBz vehicles and take both to Mercedes of Beaverton. Our recent visits were managed by Ryan Collins who is an excellent customer service rep. Beaverton. Our recent visits were managed by Ryan Collins who is an excellent customer service rep. More

Got my Nav system updated, no hassles. Wait time was good. Able to work in the lounge area while waiting. good. Able to work in the lounge area while waiting. More

Took just the amount of time they say, check out efficient also, coffee in waiting area good too efficient also, coffee in waiting area good too More

Thank you so much to Ryan and his team. They took care of two of our Mercedes. The first one needed a schedule B service and the second needed all 4 brake pads and rotors. Ryan was quick to greet us and quic two of our Mercedes. The first one needed a schedule B service and the second needed all 4 brake pads and rotors. Ryan was quick to greet us and quickly got the cars processed so we were never waiting. He handed us the keys to the loaner that we were given, which was clean and beautiful. It was a very enjoyable experience!! Thank you again! More

I brought my car in for service and I was greeted immediately and checked in. The process was quick and the waiting area very clean and comfortable. Cold drinks and snacks were available and the staf immediately and checked in. The process was quick and the waiting area very clean and comfortable. Cold drinks and snacks were available and the staff was friendly and helpful. I brought my dog with me and she sat comfortably on her bed as we waited for the scheduled maintenance to be done. Check out was quick, easy and flawless. I had a great experience. Thank you. More

Shak was great. He kept me informed of the progress etc. no complaints here! The problem with the faulty power steering rack control unit was disappointing for a Mercedes with 50,000 miles. no complaints here! The problem with the faulty power steering rack control unit was disappointing for a Mercedes with 50,000 miles. More

The service itself was satisfactory but for the second time in a year I was told that my front tires were in the “red” and needed to be replaced. My tires are rated for 80,000 miles and have only 30,000 time in a year I was told that my front tires were in the “red” and needed to be replaced. My tires are rated for 80,000 miles and have only 30,000 miles on it so I questioned their recommendation. I returned to the place where I purchased my tires and they measured the tread on them and it was significantly different from what the Mercedes dealership told me. The tire shop said I had at least 15,000-20,000 miles on them before they needed to be replaced. I’m very disappointed that Mercedes tried to “upsell” me and possibly take advantage of me because I am a woman. Again this happened not only during my recent service, but also the previous service that I had over 6-months ago. I would caution anyone that gets their car serviced there. Very unethical practices. More

I like the dealership and understand they are under staffed. I was told the service would take 90 minutes so I chose to wait. It took more than 3 hours and fouled my day up. staffed. I was told the service would take 90 minutes so I chose to wait. It took more than 3 hours and fouled my day up. More

The service department is very efficient and courteous. The waiting area is comfortable and neat The waiting area is comfortable and neat More

Work was carefully explained, well executed and reasonably priced. The electronic payment process was very efficient. reasonably priced. The electronic payment process was very efficient. More