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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,848 Reviews
Call Service Center (503) 296-1700

1,848 Reviews of Mercedes-Benz of Beaverton - Service Center

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November 19, 2021

From the top down. Attentive and efficient. No upsale. No BS. Very nice job. Thanks More

by PETERSENBRYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 18, 2021

Impressive! Top notch and very clean facility! Personal friendly and informative! Vehicle always ready on time and fresh from washing! More

by BOB1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Mercedes-Benz of Beaverton responded

Bob, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 17, 2021

Vadim in service did a wonderful job for me. The work was all completed the same day and the price was fair. More

by TOMMYWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

We are very happy Vladim provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 17, 2021

Very professional and kind. I have worked with other Mercedes service centers and this is the best. More

by msimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 16, 2021

Accommodated my schedule and had the work done timely. Could’ve ask for anything more. More

by RICHARDWXYZ
Recommend Dealer
Yes
Employees Worked With
Ryan Collins
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Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

Thank you, Richard! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 16, 2021

Great service! Appointment made and I got my GLC in and out on time! Service personnel were great to work with. More

by DAVEHOPI999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review, Dave! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 16, 2021

I keep taking my car to service to fix the battery issue and I keep having the same issue over and over. Although they follow the protocols for battery check and explain me that there shouldn't be an issue, More

by YOSI.HEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vadim Balashov
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Mercedes-Benz of Beaverton responded

Yosi, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Dec 14, 2021 -

YOSI.HEN responded

Hey i think you have tried everything you can do. i still get the error few times a week. bringing the car to your place won't change anything since i came already 3 times. i really don't know what to do...

November 16, 2021

Prompt response and completed the repairs very quickly. Great text messages to keep me in the loop on the progress and when my car would be ready for pickup! More

by rickhaynes3404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
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Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 16, 2021

Just want my car repaired rather than be ignored due to their lack of success. More

by PHILLIPS5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your business and this review. We're sorry to hear that you didn't have a completely satisfying experience. Please don't hesitate to reach out to us directly if you would like to discuss this in more detail. We would appreciate the opportunity to address your concerns. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 16, 2021

I believe the service is getting poor. Ni call backs, no response, arrogance, except Max, problems are not corrected. More

by Bluebird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max 5*
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Dec 03, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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