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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.4
1,849 Reviews
Call Service Center (503) 296-1700

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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December 11, 2021

Excellent work. Feels like they really care about their clients. Love the work done on certified pre-owned vehicles. It feels brand new. More

by Karen Malkewitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Olsen
Report | Print
Dec 11, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us, Karen. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 11, 2021

Great experience. But I wish they at least cleaned my car when I had my tire replaced. More

by CratonHighways
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamu Kaehu-Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2021 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 10, 2021

Your Express Service needs better communication. Your service agents and advertising state 1 hour or less, being the 7am scheduled appointment didn’t think 2.5 hours later I’d finally be able to leave. More

by DHABER0988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Report | Print
Dec 11, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your feedback. We aim for 100% customer satisfaction and we're sorry that we missed the mark here. Please don't hesitate to reach out if there is anything we can do to turn this around for you. We appreciate your business and hope you will give us another opportunity to serve you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 10, 2021

Waiting time was too long. They told me that wait time is about 1.5 to 2 hours for the service. It took me 3.5 hrs in waiting room. I took action in looking for an answer then they went into processing my ch More

by KIET.DO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max ?
Report | Print
Dec 29, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 10, 2021

Terrible customer service, I go into each appointments hoping to have a better experience than the last and that has not been the case but sadly it is not. Definitely not the level of service you would ex More

by LLODESKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
My previous advisor was Matt- I was to meet with Brittany today but it was her day off
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Dec 29, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your review. We're sorry that you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 09, 2021

Very pleasant to deal with and price for services was way less expensive than expected. More

by Terrel111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Report | Print
Dec 10, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 08, 2021

Worked with me to spread out maintenance, scheduled most important, delayed some, found a discount. More

by JOHN.WILLIAM.MATHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Collins
Report | Print
Dec 08, 2021 -

Mercedes-Benz of Beaverton responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 08, 2021

Good. The guy even reattached done molding on the side on the car. Service guy was good More

by KURTCHEMISTRY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service guy is not on the list ryan
Report | Print
Dec 08, 2021 -

Mercedes-Benz of Beaverton responded

Kurt, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 08, 2021

It’s is tough to catch hold of any service reps to get a status of the vehicle in service. I understand that they may be short staffed but as a customer of a high end vehicle dealership it was a frustrating More

by SROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski
Report | Print
Dec 25, 2021 -

Mercedes-Benz of Beaverton responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 08, 2021

Thank you for being timely, responsive, and very much doing what needed to be done. Thanks More

by RALBKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember
Report | Print
Dec 09, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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