Mercedes-Benz of Beaverton - Service Center

Scheduling appointment was easy. Diagnosis of problem was relatively prompt. Parts had to be ordered and were shipped and received by dealer on a timely basis. All communication regarding status of the was relatively prompt. Parts had to be ordered and were shipped and received by dealer on a timely basis. All communication regarding status of the vehicle were sent via text. Not an issue for me but might be for persons older than me (59). A brief call is a personal touch and often shouldn’t take any longer than typing an email or text. Overall, satisfied with dealer performance and service provided by Service Writer. More

Very personable, help you right away and care about their customers. Don’t go through the 1800 # for car service. Need to communicate directly with the service people. customers. Don’t go through the 1800 # for car service. Need to communicate directly with the service people. More

The Customer service is outstanding. Good people! Great service. Thanks for being flexible and accommodating. service. Thanks for being flexible and accommodating. More

i could not find out the status ofmy car -- I called 8 times. The Call Center could never get me to a Service Rep. I left numerous messages. The car repair took approx. 10 days. times. The Call Center could never get me to a Service Rep. I left numerous messages. The car repair took approx. 10 days. More

I brought the vehicle in for two things. One was for a service bulletin the second was for a problem with the speakers associated with the phone. The service advisor did some research and found a recall f service bulletin the second was for a problem with the speakers associated with the phone. The service advisor did some research and found a recall for speakers which solved the issue. The advisors research was key to determining the root cause of the issue. More

I was disappointed when my phone calls were never returned to find out a date when my car would be ready. Right now I still have one more question ....I wish your office would be more receptive to ca returned to find out a date when my car would be ready. Right now I still have one more question ....I wish your office would be more receptive to calls during service of my car. More

Over promises and under delivers. If they say a fix is going to take two days, always plan to not have your car for 5. I always have to be the one to call and get an update, I’m never the one to just rece going to take two days, always plan to not have your car for 5. I always have to be the one to call and get an update, I’m never the one to just receive an update. Every experience here has been frustrating. More

Friendly staff and convenient service with experienced technician and very nice lounge area with tea and coffee technician and very nice lounge area with tea and coffee More

I recently had my GLC300 in for a new windshield. With Heads up display and surround view cameras and distronic cruise control I only wanted an MB dealer to install it. Of course everything went as planne Heads up display and surround view cameras and distronic cruise control I only wanted an MB dealer to install it. Of course everything went as planned and now the GLC is as good as ever. More

Excellent work. Feels like they really care about their clients. Love the work done on certified pre-owned vehicles. It feels brand new. clients. Love the work done on certified pre-owned vehicles. It feels brand new. More