Mercedes-Benz of Beaverton - Service Center

Getting the part took 5 months. I had to call and visit several times to remind them about my order. No one cared unless reminded by me. Pretty pathetic to be honest. I understand the logistical constraint several times to remind them about my order. No one cared unless reminded by me. Pretty pathetic to be honest. I understand the logistical constraints due to covid. But it definitely seemed like they didn't do anything about it unless I reminded them. I had to lose my cool for them to locate the part. Once they located a part, getting a service scheduled was comfortable and the courtesy vehicle was convenient. No issues with the part installation either. More

On time. Polite and great service. They returned my car fixed and cleaned. Thank you. fixed and cleaned. Thank you. More

Always a good service, I would never use any one else, have had the best device for me & my Auto !😘 have had the best device for me & my Auto !😘 More

I had problems with low coolant level after maintenance service done . I called Chris and he set up for appointment check up right away . I appreciate his prompt reply to my request and the work done to m service done . I called Chris and he set up for appointment check up right away . I appreciate his prompt reply to my request and the work done to my satisfaction. More

After downtown Portland Mercedes turned me away with a faulty battery shaq at the Beaverton location took my car in and sent me on my way with a loaner. I will be changing all of my servicing from downtow faulty battery shaq at the Beaverton location took my car in and sent me on my way with a loaner. I will be changing all of my servicing from downtown to Beaverton after my positive experience there. More

On time excellent service friendly people and good discussion on my future needs for my auto discussion on my future needs for my auto More

I have had them maintenance my car regularly past 7 years. It has been good experience. years. It has been good experience. More

Ryan explained very well what was going on with my car. I also appreciate how quickly he responded to my texts. I also appreciate how quickly he responded to my texts. More

Vadim Balashov is a true professional and pleasure to work with! He makes his customers feel valued and heard. He is always there to help. He understands the importance of the customer relationship, work with! He makes his customers feel valued and heard. He is always there to help. He understands the importance of the customer relationship, which is why he goes above and beyond the call of duty to ensure customer needs are met. Thank you for the exceptional service Vadim! More

Not a good experience. Service would not give me a loaner car because the service was supposed to take less than a couple of hours. They had my car for over 7 hours, and did not let me know when it would be car because the service was supposed to take less than a couple of hours. They had my car for over 7 hours, and did not let me know when it would be done. I had to follow up and ask after a few hours. Disrupted my schedule for the day trying to arrange a car/rides. They did not even check the two things I specifically asked for with this service. More