Mercedes-Benz of Beaverton - Service Center

Very nice employees who are very helpful and understanding. They always keep me up to date with my vehicle. understanding. They always keep me up to date with my vehicle. More

To be honest, I was not thrilled by my experience. I requested that the car be picked up, and wasn’t notified that this wouldn’t be possible until just two days before the appointment. I was never off I requested that the car be picked up, and wasn’t notified that this wouldn’t be possible until just two days before the appointment. I was never offered a loaner, only an Uber coupon. I was able to make alternate arrangements for drop off and pick up. I ended up leaving the car on the lot for an extra day, picking up Tuesday afternoon instead of Monday. You can imagine my surprise that when I did pick up the car, it was unwashed – even though you had a full 24 hours to do so. It was visible quite dirty, as I had just finished the drive from San Francisco the day before. Not even a coupon in the cup holder – which seems the bare minimum you could offer, given that there is a car wash almost directly across the street from your location. It literally says on your website that a wash and a loaner are part of the “excellent customer service” provided at your dealership. My father has owned Mercedes cars for years, and has always gushed about the excellence at MB dealerships. I have to wonder why I’m not experiencing that service excellence? More

amazing customer service, I am happy to do my service in your dealership, thank you. your dealership, thank you. More

The service staff always take great care of me and my Mercedes at Beaverton Mercedes-Benz! Mercedes at Beaverton Mercedes-Benz! More

Service was done promptly; advisor was very professional and friendly. Car was cleaned and brought to the service entrance on time. and friendly. Car was cleaned and brought to the service entrance on time. More

My request to change my appointment was promptly fulfilled. The car was ready as promised. fulfilled. The car was ready as promised. More

Very well organized process. The best experience yet! I like the effort that was made to have customers inside less amount of time. like the effort that was made to have customers inside less amount of time. More

Shak has been the most amazing service person he’s been on top of my vehicle service since it got dropped off at the shop even though insurance was a pain to deal with he’s been there and answering questio on top of my vehicle service since it got dropped off at the shop even though insurance was a pain to deal with he’s been there and answering questions 100% of the time. More

Dale and the team at Mercedes Benz of Beaverton always take great care of me! Since they were out of loaners they connected me with one of their very nice used cars, so that i could still get around for t take great care of me! Since they were out of loaners they connected me with one of their very nice used cars, so that i could still get around for the couple days they were working on my car. I’d never buy from anywhere else! More