Mercedes-Benz of Beaverton - Service Center

I am a fan of Mercedes-Benz but my last car service was very bad. I had my car in service on 3/3/22 because of the engine light was on plus there was a problem with the key, could not open the doors. I me very bad. I had my car in service on 3/3/22 because of the engine light was on plus there was a problem with the key, could not open the doors. I met Ryan ( service advisor-nice guy and very helpful). It took 6 days to keep at the shop and ordered parts before they can work it. There was no loaner car, I had to rent a car on my own for 6 days (lots of expenses). The car was repaired on Thursday 3/10/22. I picked it up and drove home. When I was ready to work that my night and drove above 30 mph then I heard a loud noise in the engine compartment. Of course, I could not go to work(not good). I rove a car hone and opened the hood to check it out. There was a cover on top did not snap in. I corrected and thought it works but it still had the same noise.,I decided to call Ryan and bring the car in take a look at it. They found out the Mechanic who worked on my car forgot to tight the nuts and bolts on a piece plastic underneath the car, therefore, it made a very loud noise when you drive over 30 mph, imagine if you drive 60 mph on freeway what this will do to you. Overall, the mechanic who worked on my car did a very bad job before turn it over to the customers. I trusted the Mercedes-Benz that’s why I brought my car in for service and willing to pay $225 per hour then other German car specialists at $125 per hour. I need the best service, not what I just described today. More

The team is polite and professional and it’s always easy to check-in and check-out. I also appreciate being able to view and pay my invoice online. to check-in and check-out. I also appreciate being able to view and pay my invoice online. More

Prompt to get all details in order upon drop off quick service and very informative. 10/10 come back! service and very informative. 10/10 come back! More

Such an easy, pleasant experience. I love being able to do the paperwork and pay for the service online. I just had to shop and collect my car! I love being able to do the paperwork and pay for the service online. I just had to shop and collect my car! More

The service department was very helpful they dressed and fix my problem give me a loaner car which I appreciated Shack the great job fix my problem give me a loaner car which I appreciated Shack the great job More

Great communication during the visit. It was very easy to drop and pick the car up. It was very easy to drop and pick the car up. More

The service maintenance was done with great care and with diligence. I highly recommend Mercedes benz beaverton service center. diligence. I highly recommend Mercedes benz beaverton service center. More

Excellent timing within service appointment schedule, although, the prices are well above most other Mercedes-Benz dealer service departments in Oregon. I definitely recommend this place for others as we although, the prices are well above most other Mercedes-Benz dealer service departments in Oregon. I definitely recommend this place for others as well. More

Everyone is polite, but they didn’t fix the problem and charged me for something that was not covered by warranty. So hopefully I get some compensation back, since it looks like they did the incorrect unne charged me for something that was not covered by warranty. So hopefully I get some compensation back, since it looks like they did the incorrect unnecessary repair. More

Location Close by. Entrance to service can be frustrating if theres a line and you need to take a left in. The area is very tight with so many cars parked there. I a Entrance to service can be frustrating if theres a line and you need to take a left in. The area is very tight with so many cars parked there. I also hope you get more loaner vehicles because not having the car half the day can be difficult. The waiting lounge area is nice. More