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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,848 Reviews
Call Service Center (503) 296-1700

1,848 Reviews of Mercedes-Benz of Beaverton - Service Center

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April 20, 2022

Rick was very helpful and made dropping my car off for service quick and enjoyable! More

by ADM_WILLIAMS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick
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Apr 21, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for Rick and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 20, 2022

Greeted promptly. Service tech was polite and professional. Car was ready when he told me it would be. Good communication every step of the way More

by GIGIVR22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Burke
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Apr 21, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 20, 2022

Responded with a new battery and installed it at my home in less than one hour. The mechanic/installer was extremely friendly and competent. More

by KRANE320
Recommend Dealer
Yes
Employees Worked With
Oscar Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, no last name
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Apr 21, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 20, 2022

Clean, courteous and provided a loaner car while our car was being repaired. Service completed when promised. More

by HURAYTJC0506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan
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Apr 21, 2022 -

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 19, 2022

The scheduling process through a call center was a horrible experience and tarnishes your brand. More

by AHIGGLIUM66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2022 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christopher met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 19, 2022

They serviced my car quickly and within the timeframe they stated. Will bring my car here again. More

by JAKEDEBNAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan burke
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Apr 19, 2022 -

Mercedes-Benz of Beaverton responded

Jake and Deb, Thank you! Nathan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 19, 2022

Fast and efficient service. Ready on time. Even washed my car on a rainy day. More

by STEVE-MARCIA
Recommend Dealer
Yes
Employees Worked With
Nathan burke
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Apr 19, 2022 -

Mercedes-Benz of Beaverton responded

Steve, Thank you so much for your excellent review! We are so glad that Nathan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 18, 2022

I’ve received better service at target. Some people feel like you don’t belong in their lobby. Need to work on diverse in your company. More

by EILEENHOLLINSJRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Beaverton responded

Eileen, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 18, 2022

Great communication and great service in a timely manner. Very professional and knowledgeable. Thank you More

by PSAMANI66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Collins in service
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Apr 19, 2022 -

Mercedes-Benz of Beaverton responded

We are very happy to hear Ryan provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

April 16, 2022

I have been getting 5 star service at this location since 2013 but this time was very disappointing. I felt like I was getting favor not served. No car wash after oil change for the first time , got an in we More

by TOUFIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2022 -

Mercedes-Benz of Beaverton responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Apr 18, 2022 -

TOUFIZ responded

Thanks for the prompt response. This exactly what I expected from my favorite brand and service location. Yes, I would be willing to talk to your management

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