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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,848 Reviews
Call Service Center (503) 296-1700

1,848 Reviews of Mercedes-Benz of Beaverton - Service Center

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May 15, 2022

Unfortunately I haven’t had great experience with this dealer from my first visit thru a couple of services I had so far. More

by KATHY.LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember any name
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May 16, 2022 -

Mercedes-Benz of Beaverton responded

We're sorry to hear that your visits didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 14, 2022

Smells from rear brakes after driving I called and was told it takes a while Should tell me when I picked my car More

by CHHAYTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shak
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May 16, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 13, 2022

This time I was impressed by the new way of showing the process of the repairs and Services on video step by step communicating w me. AWESOME Job!😄 More

by ANA.SIERRA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 12, 2022

Good service. Communicative. I appreciate being able to schedule online and pay before I get there. More

by HSTEVENS1497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
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May 12, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 12, 2022

If it was possible to not select a star, that would have been the choice. Purchase our car from this dealership a few years ago. Great service then, however, the service the last year or so has been horribl More

by Donna Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan
Report | Print
May 16, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for this feedback, Donna. We're very sorry to see that you haven't had the best experience at our dealership recently. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 11, 2022

I thought the price for what I had to have done was a little much. More

by CCREESE93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2022 -

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 10, 2022

Shak, our service rep was great! Very knowledgeable and personal. He was good about arranging a loaner car. More

by DOUGCLOCK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shak
Report | Print
May 11, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your business and this review, Doug. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 10, 2022

Quickly scheduled within a week and performed my B service with frequent updates. Thank you! More

by DRJCHAMBERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 07, 2022

Responsive and reliable service advisor who kept me informed regarding the progress of my vehicle’s repair. More

by EBREW612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shak
Report | Print
May 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 07, 2022

A scheduled Lythia lifetime oil change that you knew in advance I was waiting for took an hour and a half. Far too long. More

by breeves13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamu Kaehu-Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for sharing your feedback. We're sorry about the long wait and will share your comments with the team. We sincerely value your business and hope you will give us another opportunity to serve you! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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