Mercedes-Benz of Beaverton - Service Center

The service I received was absolutely terrible and ended up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I pic up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I picked the car back up, I was told that everything is fine and that I most likely just lost a balancing weight. The service record stated that the technician took the car out for a drive and could not replicate the issue. As soon as I picked up the car, I noticed that the vibration was just as bad as it was before. I first tried to contact my service advisor (Chris) via text message. After not getting a response for a week, I then called the service department and asked for my service advisor to call me back, again with no response for a week. I contacted them again via phone and requested a call back again. And again, no response after yet another week. When I finally took my car to an independent tire shop, they put my wheels on the wheel-balancing machine and started laughing about the fact that a technician can oversee such an obvious problem. I witnessed the tires on the balancer myself and took a vidoe, and two of the wheels were bend over half an inch! In addition, they found that some of the wheel lugs were only hand tight from when Mercedes-Benz of Beaverton reinstalled the wheels! I can be glad I did not lose a wheel at highway speed after visiting this dealership. Unfortunately, the lowest rating I can give is one star. Otherwise, I would give them zero, for the quality of workmanship as well as for the interaction with the customer. More

Price is pretty high. But service is great. The shuttle, loaner car, different methods of sub transportation is convenient. But service is great. The shuttle, loaner car, different methods of sub transportation is convenient. More

Impossible to make an appt over the phone. They simply didn’t answer the phone - with 10 tries over multiple days. We were finally able to make an appt on the site. Went on a Saturday. We were They simply didn’t answer the phone - with 10 tries over multiple days. We were finally able to make an appt on the site. Went on a Saturday. We were told no diagnostics, no cleaning on Saturdays. We did not appreciate the attitude at all. Not the Mercedes service we thought was normal. More

Appreciated the attention to detail to ensure the problem was resolved. They made recommendations that were meant to keep the long term cost of repair down. was resolved. They made recommendations that were meant to keep the long term cost of repair down. More

0 stars! ! This dealership has been worse than the one that sold me this lemon. “Best engineered cars in the world” - what a joke! The lack of communication wi ! This dealership has been worse than the one that sold me this lemon. “Best engineered cars in the world” - what a joke! The lack of communication with me, my insurance company, even within their own walls seems to be absent altogether. Worst dealership experience I have EVER had! More

On time completion. Nice waiting area. And job well done. With expected price range. And happy. Nice waiting area. And job well done. With expected price range. And happy. More

Ryan communicated well during the Service A process for my GLA45 AMG. One nit however: tire pressure was not up to spec when I received the car . All were low with one being over four pounds under inflated my GLA45 AMG. One nit however: tire pressure was not up to spec when I received the car . All were low with one being over four pounds under inflated. This is a pretty easy check and makes me wonder a bit about other items that may not have been actually inspected although advertised as such. More

Ryan was super responsive and kept me well informed over the course of the service visit! the course of the service visit! More

It’s been a great experience! Our salesman, Brett was very helpful in finding a car for us and had a very friendly personality throughout the whole process. The service dept made Our salesman, Brett was very helpful in finding a car for us and had a very friendly personality throughout the whole process. The service dept made it very easy to get the protection applied to our new car. They even helped me get back and forth from my home while they had our car. Very refreshing to see people and a company care about customer service again. Thank you! I love my new car! More

Ryan was great and very informative during my visit. He was very very helpful and I trusted my advice on what needed to be done. Service was prompt and came through as advertised. The price is high but He was very very helpful and I trusted my advice on what needed to be done. Service was prompt and came through as advertised. The price is high but it is a Mercedes. They are very transparent and there was no hustling or haggling whatsoever. More