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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,849 Reviews

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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February 10, 2023

I had oil all over my front grill. Enough that I thought I had oil leaking from the car several days later. I inspected under the area where the oil appears, but did not see it coming More

by Ruben625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who..
Feb 15, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 09, 2023

Sweet and prompt arrangement from Ryan on its service. . Expected bit more delay but got the car back on time. Thanks! More

by SHAWN.H.LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Coughlin
Feb 09, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 09, 2023

My experience was great! Ryan was very helpful and kept me up to date on what was going on with my car. I feel more welcome here than Mercedes Portland which is a block from More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Collins
Feb 09, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ryan and our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 09, 2023

Came in for a nail in my tire. The service staff was attentive, quick and friendly. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vadim Balashov, Andy Rose
Feb 10, 2023 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 09, 2023

The service, the reception were all very good, the only deficiency is that they didn't help me clean the car More

by 米祖米巴菲特
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
Feb 10, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 08, 2023

Always treat me well. Ryan was my service rep. Lounge could be stocked better looked a bit pathetic More

by LOY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Coughlin
Feb 09, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 04, 2023

Incredible service from Shak! I am treated with respect and not just as a woman who doesn’t know much about cars. He took care of my car with safety in mind. This is what an eleva More

by Rohana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shak Dodangoda
Feb 05, 2023 -

Mercedes-Benz of Beaverton responded

Rohana, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shak met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 03, 2023

I appreciate your best effort in changing 20 tire, big rim, challenge to do with no marks. It must be possible though. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaq is where?
Feb 05, 2023 -

Mercedes-Benz of Beaverton responded

Tom, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Beaverton, we look forward to having you as a valued customer for many years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 03, 2023

More and more I am realizing it is not worth it to take my care to a dealership and I need to find an independent mechanic. The service advisors are not very knowledgeable and the quality of work is not ve More

by Nikkioli112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember his name
Feb 08, 2023 -

Mercedes-Benz of Beaverton responded

Nikki, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 02, 2023

Prompt services with a smile with details Information about my service needs! Service done in time! More

by SHERRYBDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Feb 02, 2023 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Beaverton, Sherry, we look forward to having you as a valued customer for many years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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