Mercedes-Benz of Beaverton - Service Center

it was quick service. it was done when I was told it was done. no problems it was done when I was told it was done. no problems More

Great service, very efficient. Friendly staff. absolutely no complaints. I wish they had a tea bar though because I only saw a coffee machine :) Friendly staff. absolutely no complaints. I wish they had a tea bar though because I only saw a coffee machine :) More

Great service. Super fast and helpful personnel and technicians. They went above and beyond to take care of me. Super fast and helpful personnel and technicians. They went above and beyond to take care of me. More

Service was good. They provided a replacement car and finished the necessary work in a timely manner. They provided a replacement car and finished the necessary work in a timely manner. More

Both Chris’s in service were very helpful. Quick turn around and worked with me because of my work schedule. Quick turn around and worked with me because of my work schedule. More

On time, thorough. Explained everything Good follow up Will recommend to froends and associatrs also Explained everything Good follow up Will recommend to froends and associatrs also More

We’ll organized, efficient. Comfortable waiting area. Service writer was helpful, knowledgeable, and prompt! I’m new to this area, and he’s now my M-B contact person. I also had Comfortable waiting area. Service writer was helpful, knowledgeable, and prompt! I’m new to this area, and he’s now my M-B contact person. I also had contact with a sales person who was fabulous, too! More

Outstanding service- especially the front service desk staff - thanks for the thorough Maintence explanation. Tracy staff - thanks for the thorough Maintence explanation. Tracy More

Service was great and on time to the scheduled repair. Nice to have the video and easy to know what’s going on in the car. Nice to have the video and easy to know what’s going on in the car. More

The service I received was absolutely terrible and ended up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I pic up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I picked the car back up, I was told that everything is fine and that I most likely just lost a balancing weight. The service record stated that the technician took the car out for a drive and could not replicate the issue. As soon as I picked up the car, I noticed that the vibration was just as bad as it was before. I first tried to contact my service advisor (Chris) via text message. After not getting a response for a week, I then called the service department and asked for my service advisor to call me back, again with no response for a week. I contacted them again via phone and requested a call back again. And again, no response after yet another week. When I finally took my car to an independent tire shop, they put my wheels on the wheel-balancing machine and started laughing about the fact that a technician can oversee such an obvious problem. I witnessed the tires on the balancer myself and took a vidoe, and two of the wheels were bend over half an inch! In addition, they found that some of the wheel lugs were only hand tight from when Mercedes-Benz of Beaverton reinstalled the wheels! I can be glad I did not lose a wheel at highway speed after visiting this dealership. Unfortunately, the lowest rating I can give is one star. Otherwise, I would give them zero, for the quality of workmanship as well as for the interaction with the customer. More