Mercedes-Benz of Beaverton - Service Center

Great customer service and they were timely in providing a loaner along with providing communication throughout the service time a loaner along with providing communication throughout the service time More

Service was great and people are friendly. Only problem I had was the amount of time it took. All and all it's a good place to go. Only problem I had was the amount of time it took. All and all it's a good place to go. More

Been over three and it’s always good service from Mercedes Benz of Beaverton. It was good just like always. Mercedes Benz of Beaverton. It was good just like always. More

Shak is a very good customer service and friendly recoment him to whom ever need a service there recoment him to whom ever need a service there More

Chris B. in Service is a HUGE reason why I bring my car here. He always finds a discount with expensive repairs. The final cost is never higher than the estim in Service is a HUGE reason why I bring my car here. He always finds a discount with expensive repairs. The final cost is never higher than the estimate. Chris has never promised what he could not deliver. What’s not to love? More

Quick response to our issue while on roadtrip - gas cap door would not open and the plastic (why plastic???) manual lever to open from inside fell off in my hands. Stopped by late Sunday on roadtrip nearly door would not open and the plastic (why plastic???) manual lever to open from inside fell off in my hands. Stopped by late Sunday on roadtrip nearly out of gas. Very helpful salesman discussed, one guy tried to fix and they said come first thing in morning to service dept. checkin person Nathan was gracious and professional, as was mechanic Ron - fixed the matter with new part quickly, showed me what he’d done in case it happens again. Wonderful service!!! More

It was impossible to rich out service departments over the phone, but it took 15 minutes to resolve the issue in person. the phone, but it took 15 minutes to resolve the issue in person. More

interacting with the service department here is a consistent joke. Out of 10 times I've called in the last 2 years, I have been connected with a person.....once. Usually if you don't leave a messag consistent joke. Out of 10 times I've called in the last 2 years, I have been connected with a person.....once. Usually if you don't leave a message (often not returned) it is an 8-9 minute hold and a disconnect. Even normal scheduled warranty service bookings are many weeks out. Once into the service day, I have not had a problem with what they provide...I don't in any way think this is a mechanic issue, but Lithia obviously cuts costs on the interaction portion...witnessed by the HIGH representative turnover. Lithia has turned the historic Mercedes experience into that you'd expect from a Yugo dealership More

Service department has no one pick up phone Always voicemail OR it transfers phone to call center, No good! voicemail OR it transfers phone to call center, No good! More

Its a courteous and clean facility. My service advisor was friendly and informative. My only request would've been a listing of the inspection findings, I didn't think about asking unti My service advisor was friendly and informative. My only request would've been a listing of the inspection findings, I didn't think about asking until I left. More