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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,848 Reviews

1,848 Reviews of Mercedes-Benz of Beaverton - Service Center

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August 18, 2022

My new Mercedes was complaining that it couldn't help me stay in lane and the driver's assist functions were inoperative. Bummer. I got a fairly quick appointment (for these days) and waited like a new fath More

by pbnesbitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Coughlin
Aug 21, 2022 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 17, 2022

Fast friendly service representative of what you would expect from a premier Auto Manufacturer. Thanks. More

by MISSIONEMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 18, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 17, 2022

Service was done quickly as promised. All my questions were answered and everyone was very pleasant and helpful. More

by JET55BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shak Dodangola
Aug 18, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 17, 2022

My check-in was fast and easy and my courtesy car was what I requested. Thanks for making my scheduled maintenance and recall So easy! More

by KELCEEM5
Recommend Dealer
Yes
Employees Worked With
The emp is not listed but he took my car and got me into my loaner.
Aug 18, 2022 -

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 17, 2022

Very attentive to consumers needs, very professional. I took my car in to have some work done and it was completed ahead of time. More

by SETH.CLIPPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
Aug 18, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 15, 2022

My service appointment was quick and easy! Everyone was very nice, and I appriciated everyone's help. More

by alex
Recommend Dealer
Yes
Employees Worked With
Shak, Robert Olsen, Vlado Baturan
Aug 16, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review, Alex! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 14, 2022

Poor communication during the 4 days you had my car. A vague reference to the attempts to contact me during those 4 days were fabrications: I was not away, had my phone with me at All times and my email More

by GREG@CENTRICATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No , Christopher Browarski
Aug 18, 2022 -

Mercedes-Benz of Beaverton responded

Greg, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 13, 2022

First time here. Impressed by its staffs and service. Love the video they shared about the vehicle’s conditions. More

by YC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
Aug 13, 2022 -

YC responded

Excellent

August 13, 2022

Excellent service department. My service manager Ryan is always accommodating and provides great service. Highly recommend. More

by Ryan Gibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lisonbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Collins
Aug 14, 2022 -

Mercedes-Benz of Beaverton responded

Thank you, Ryan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 12, 2022

I felt they had Great customer service and did a great job of getting me in a car while my service was being completed and explaining things I need to get completed when I visit again More

by alundis.brice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure but I hope I picked the correct person
Aug 14, 2022 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, Brice, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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