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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,848 Reviews

1,848 Reviews of Mercedes-Benz of Beaverton - Service Center

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October 14, 2022

Service advisor Andy was very personable, professional, took care of the issues we discussed. The car was ready in a timely manner. Service department provided a very thorough report and the car was very More

by NANCYSWEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Jones
Oct 17, 2022 -

Mercedes-Benz of Beaverton responded

Thank you, Nancy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 14, 2022

My MB C300 had an electrical issue. I was able to get the car in and repaired quickly although it took a it to diagnose what was wrong. They kept me informed of the progress, found the More

by FORTNER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 13, 2022

I forgot my discount coupon. They honored it after the fact. They have always treated me with great service. More

by DEANBARRUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, Dean, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 13, 2022

They left my car a mess. It now sounds like I have a dead body in my trunk. Because they didn't put the spare tire in correctly. More

by GECIZZLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Livingston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 13, 2022

Terrific service and fast. The service advisor Andy was terrific, and explained all the details of the performed services More

by os2warp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Mercedes-Benz of Beaverton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 11, 2022

Had an excellent experience working with Kevin and vadim. Kevin expertly diagnosed my car and ordered the parts in a timely manner and vadim was very amicable about my price breakdown and payment at the end. More

by John dayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lisonbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vadim Balashov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trever Lisonbee
Oct 12, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that Kevin and Vadim had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Beaverton to be a positive one. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 09, 2022

This is my first Mercedes I only got it because my online business if you get to a certain level in the company they pay for a Mercedes of your choice so since I never had one or driven one really I decided More

by REBECCAEMPOWERINGDIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy jones
Oct 09, 2022 -

Mercedes-Benz of Beaverton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 08, 2022

Charged me $355 for an oil change (schedule A) and wouldn’t run diagnostic on brake assist warning light. More

by HANSON5PDX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Mercedes-Benz of Beaverton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 08, 2022

I had a great experience here, great customer service, and really well detailed service. Kept me up to date with everything that was done to my vehicle. More

by MANUEL OCHOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Collins
Oct 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 07, 2022

Fast and efficient and listened to my concerns. .Found an issue with my vehicle that Eugene brushed off as normalcy. More

by GOBEAVS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Flatten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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