Mercedes-Benz of Beaverton - Service Center

Excellent customer service! Listened, heard , offered solutions to my issues. Worked hard to make sure everything was done in my best interest. I would recommend this service de Listened, heard , offered solutions to my issues. Worked hard to make sure everything was done in my best interest. I would recommend this service dept to anyone More

The guy said he would text me when the car was done, but he didn’t. I asked him to check one of the buttons that wasn’t working. They claimed to check it, but the button still didn’t work when I got the car he didn’t. I asked him to check one of the buttons that wasn’t working. They claimed to check it, but the button still didn’t work when I got the car. Not great service for an $800 oil change. More

Ryan went above and beyond working with my warranty company. Great attention to detail. Repairs done without any delau company. Great attention to detail. Repairs done without any delau More

The gentleman who came & got my car started was the best. Explained things perfectly & had great demeanor. Explained things perfectly & had great demeanor. More

I brought my SLC 300 in for A service, which was performed while I waited. Waiting area was clean and good WIFI service so I was able to get some of my own work done. performed while I waited. Waiting area was clean and good WIFI service so I was able to get some of my own work done. More

Shak is amazing and the reason I drive all the way from Wilsonville! He makes sure that everything is taken care of promptly. Wilsonville! He makes sure that everything is taken care of promptly. More

On October 5th, my 2018 Mercedes Benz E400 Station Wagon went on fire right after I picked it up from the MB Dealership in Beaverton, where I took it for a regular service (A service + Replace Spark Plugs+R went on fire right after I picked it up from the MB Dealership in Beaverton, where I took it for a regular service (A service + Replace Spark Plugs+Replace Engine Air Filter). "Right after" means driving the car 5 miles from the dealership to my house (15 minutes or less drive, no stops). When I arrived home, I started to see smoke coming out of the hood and decided to park the car on our driveway and not inside; after 3 minutes I saw the first flames and 2 minutes later the car was on fire. The fact that I parked outside and the quick response of the firemen team avoided that the flames reached my house. Nobody was injured, in spite of a piece of the engine that exploded and flew 60 yards down our street. Since the incident, I have only received one call from Mercedes USA asking me to fill a report. I asked MB USA and MB Beaverton what I could expect to compensate me for this event and I have received no answer. The dealership has not contacted me during all this time, they have not asked if I needed anything (ie. a loaner car), they have not even refunded me for the cost of the service... Nobody in Mercedes Benz (Corporate or Dealership) has had the decency and professionalism to deal with a situation created by their own negligence. So, if you are thinking of buying a luxury car, perhaps you want to consider if Mercedes Benz is the brand that will provide you the type of car service and customer service you are looking for. More

Andrew Jones, your service advisor did an excellent job and went above and beyond to make sure that my B Service would be completed in time for me to make my doctor appointment. I also enjoyed the compli and went above and beyond to make sure that my B Service would be completed in time for me to make my doctor appointment. I also enjoyed the complimentary Cookies and Coffee. Now if I can just figure out a way to buy one of the cars in the showroom. More

They were very helpful, timely and delivered with quality. I was kept apprised of status and allowed to make decisions that suited my timeframe and budget. quality. I was kept apprised of status and allowed to make decisions that suited my timeframe and budget. More

I don’t think my car was actually inspected when I bought it. Way too many problems for a new car. Appointments booked too far out and never any loaner cars. I had to drive with a dead battery for 6 days. Th it. Way too many problems for a new car. Appointments booked too far out and never any loaner cars. I had to drive with a dead battery for 6 days. The embarrassment of carrying a jumper box into work when I drive a Mercedes’ is BEYOND ME More