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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,848 Reviews

1,848 Reviews of Mercedes-Benz of Beaverton - Service Center

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November 12, 2022

Quick and very courteous. Work was performed as stated and on time. Car was cleaned too. More

by KEVINSEUFERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm Hunter
Nov 13, 2022 -

Mercedes-Benz of Beaverton responded

Kevin, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Beaverton to be a positive one. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 11, 2022

Staff is very polite and professional with good suggestion. Service perform well and on time. More

by DANIEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johned
Nov 11, 2022 -

Mercedes-Benz of Beaverton responded

Thank you, Daniel, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 11, 2022

Kaycie was great and showed amazing patience and walked me through the online process and made me feel Comfortable More

by JASON.OAKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamu Kaehu-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Coughlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Flatten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Avila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chy Laeardonn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vadim Balashov
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Fish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaycie
Nov 13, 2022 -

Mercedes-Benz of Beaverton responded

Jason, Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad Kaycie and our team was able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 10, 2022

They got me in promptly and were able to complete my service in plenty of time to make my doctor appointment. I enjoyed the complimentary snacks were great. I really enjoyed looking at all of the beauti More

by Dyrnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 09, 2022

The staff is fantastic. Craig, Evan, and Andrew are the best and make the hassle of getting service done a great experience. More

by ThatGuy007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad Craig and the team were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 08, 2022

Although the work I ordered was completed with a high quality I was disappointed in how long it took. I expected a 2 hour timeframe, was told it might be 3 hours and yet it took almost 5 hours. That seem More

by HWSBROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that Christopher had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Beaverton to be a positive one. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 05, 2022

Great service from start to finish. Tottaly superior to the Wilsonville dealership and much friendly also. More

by DFARRWESTPROPERTIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamu Kaehu-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 05, 2022

Mercedes Benz of Beaverton consistently provides excellent service. Very courteous, helpful and knowledgeable.staff. Short wait time, too! More

by JKK76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Mercedes-Benz of Beaverton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 02, 2022

My car was scratched during the service and the technician has not responded to my follow up. More

by GARRETT.HANSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for providing this feedback, Garrett, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

November 02, 2022

The dealership was great but they should let the customers know that it’s about a 3 to 4 hour process when I get an a or in the service stand I did not know that so I had to sit there and wait becau More

by Don’t have one
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who it wad
Nov 03, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't meet your expectations. Thank you for for bringing it to our attention, and please don't hesitate to reach out if you'd like to discuss your concerns in more detail. We're always happy to help here at Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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