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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.5
1,848 Reviews

1,848 Reviews of Mercedes-Benz of Beaverton - Service Center

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December 08, 2022

Great service. Exceeded my expectations. Thank you to Chris Walter’s for all of his help. More

by LORRIE.VOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton, Lorrie. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 08, 2022

The service was good. I was however disappointed that when I scheduled my service appointment a week ahead, and dropped off my vehicle on time, that the tech would not ev More

by TIMDFOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shak
Dec 09, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to leave us your feedback. We'll be sure to share your comments with our crew. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 07, 2022

Always Awesome. Shak is the Man 🤩 Never want to drive anything other than a Mercedes! More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamu Kaehu-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lisonbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Coughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Flatten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chy Laeardonn
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Fish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Rose, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 06, 2022

Service was spot on! Andy was courteous and listened to the issues patiently. Kevin, their lead tech, diagnosed an issue that was really hard to pin down and fixed the is More

by ADITYAPGARG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lisonbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 06, 2022

I am happy with the service and advice I received from Mercedes Benz of Beaverton. My E400 needed 50K mileage service and a few other things. They let me have a few loaner vehicle. Work was done quickly. More

by LIVEOREGON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Beaverton to be a positive one. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 06, 2022

Amazing service, very comfy waiting area, great agent with outstanding customer support. I was really satisfied with the overall experience and the honest recommendations from the agent. More

by HYTHAM3ADEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 06, 2022

Excellent and timely service with employees that want to help you and are happy to help you. More

by KELLYESTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy ?
Dec 06, 2022 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 05, 2022

They are professional Prompt However it takes too long to get an appt if if you need a loaner car * l was not too happy last visit because they said the interior of car will be cleaned but it was no More

by ANGELA.UBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Mercedes-Benz of Beaverton responded

We're sorry that you didn't have a completely satisfying visit, Angela. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Dec 06, 2022 -

ANGELA.UBA responded

Sure they can call me

December 03, 2022

Work was performed competently. Facility was clean and nice. Communication and timeliness were lacking. A relatively simple repair and routine maintenance took 11 days. We did not r More

by paulvames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 03, 2022

They got the car done quickly and efficiently, and much sooner than Mecedes of Portland. More

by Jan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Beaverton, we look forward to having you as a valued customer for many years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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