Mercedes-Benz of Beaumont - Service Center

Asked for oil change and wanted to replace filters and brakes on a 37000 car. At an exoborbant price. Too long of wait!!!! brakes on a 37000 car. At an exoborbant price. Too long of wait!!!! More

Great customer service. Easy to work with and always helpful to their customers. Very friendly Easy to work with and always helpful to their customers. Very friendly More

Service manager is very unprofessional and pretends to know nothing. When I asked to speak to him he never made an attempt. He was telling advisors he has spoken to me before my visit and that was a li know nothing. When I asked to speak to him he never made an attempt. He was telling advisors he has spoken to me before my visit and that was a lie Mercedes Benz service has really gone down hill. They should take a look at management. The service advisors and techs are good and honest about wait times and work that needs to be done. My 2 star rating was because of the service advisors and techs. Manager deserves a no stars. More

Service was wonderful! Everyone was friendly and accommodating. Well worth the drive from Houston. Will recommend to my friends. Eric the shuttle driver was very nice and f Everyone was friendly and accommodating. Well worth the drive from Houston. Will recommend to my friends. Eric the shuttle driver was very nice and friendly and my service advisor was very knowledgeable. More

Service Department - I brought my Mercedes’ Benz into this service department for the first time. I needed a schedule B service and was informed it would take up to four hours to complete. I received my this service department for the first time. I needed a schedule B service and was informed it would take up to four hours to complete. I received my car 6 hours later. I paid for the service and upon receiving the car the engine and ABS brake lights were still illuminated. The replacement air filters were still in the front seat and not installed. I had to leave the vehicle an extra day to address the unfinished issues. The next day call I called at noon and nothing had been done to my car. I finally received a call at 12:45 that a technician was addressing the outstanding issues. After waiting 3 hours I went to the dealership for an update to only find the service was still not complete. I was informed this would took more than a hour to complete. This was one of the worst experiences I have had with a Mercedes’ service department. There was clearly dirt still on the car following their car wash. I cautioned anyone using this service department for future service. There was a lack of communication and customer service during this process. A complete waste of a second day waiting to address simple items from the first day. More

Came for a tire replacement. They were Very professional and courteous. They accommodate my request in a timely manner. They were Very professional and courteous. They accommodate my request in a timely manner. More

Mrs Amber Suarez was very nice and professional from the beginning. She kept me updated through the whole process my vehicle was there. And I appreciated everything she help me with. beginning. She kept me updated through the whole process my vehicle was there. And I appreciated everything she help me with. More

Amber Suarez is the best service advisor of the Mercedes Benz service staff. Problematic solver. Ie,pinpointing service issues and recommending critical service repairs that need to be addressed before pro Benz service staff. Problematic solver. Ie,pinpointing service issues and recommending critical service repairs that need to be addressed before problem worsen. More

Proficient. Accommodating. The service attendants are average. I been to above average dealerships and this one is average but convenient. Accommodating. The service attendants are average. I been to above average dealerships and this one is average but convenient. More

Excellent Customer Service! !!! Superior Service!!! We are first time customers and will definitely be back. No one likes to have their car serviced but Nick made our experie !!! Superior Service!!! We are first time customers and will definitely be back. No one likes to have their car serviced but Nick made our experience painless. More