Mercedes-Benz of Beaumont - Service Center

Please BEWARE and BE WARNED when choosing to do business with Mercedes Benz of Beaumont. I made the mistake of purchasing a vehicle from this dealership on July 6, 2020 and just received the vehicle back on with Mercedes Benz of Beaumont. I made the mistake of purchasing a vehicle from this dealership on July 6, 2020 and just received the vehicle back on July 28, 2023. After having the vehicle in my possession for only 2 days and driving it 4 times, washer fluid warning and engine light is on. I was given a bottle of washer fluid and told to put it in the vehicle myself which I did and it all ran out on the floor of my garage. I brought the vehicle back to have the washer fluid issue investigated. The mechanic poured water into the reservoir and as it ran out on the concrete tried to tell me that he checked it out and nothing was wrong. (RED FLAG) The dealership agreed to order and replace the washer reservoir. When I arrived at the dealership July 13, 2020 to address both issues, I was greeted by Latasha Suarage (Service Technician) and told that the reservoir was in and could be installed that day. I waited for 2 hours only to be told I was lied to by Latasha and the part was not in and the work was not done. (RED FLAG) I was livid after the long wait all because no one wanted to be honest about the mistake Latasha had made. The engine light code revealed that the problem was the transmission temperature sensor and Chris Jenkins (GM) and Oliver Lacy (Sales Manager) confirmed that the dealership did not have the expertise to deal with the issue, therefore, the vehicle would be sent to a dealership in Houston. (RED FLAG) Every person that I came in to contact with concerning this vehicle was completely subpar, unprofessional and dishonest. I had dealings with the General Manager, Chris Jenkins; Sales Manager, Oliver Lacy; Service Manager, Amber Suarez; Service Technician, Latasha Saurage. I personally was in contact with the Houston dealership because NO ONE, not Amber, Latasha or Chris Jenkins kept me updated on the status of the vehicle. Twenty plus days later, the vehicle is repaired and returned to Mercedes Benz of Beaumont to now have the washer reservoir replaced. I had to call and ask if the vehicle was ready, I was told by Lacy that it was. I arrived at the dealership to pick up the vehicle only to find that the reservoir was still leaking and still had issues. After becoming angry and standing in the mechanic bay with Amber, Chris and the service mechanic, I was being told that it was the 'brand new' rubber gasket on the reservoir that was leaking. Amber even proceeded to pull up YouTube videos to assist the mechanic in addressing the washer reservoir issue. At this point, I am left feeling that every person is incompetent and like I have been robbed. I was even approached by an employee stating that there are some really bad issues/inconsistencies within Mercedes Benz of Beaumont. There are so many pertinent aspects to this situation that I wish I could share in detail. The main point of this review is hopefully to prevent anyone from having to deal with the unprofessionalism and dishonesty within this company. DO NOT TRUST ANYONE AT THIS DEALERSHIP! More

Worst service department. Took 8 hrs for a maintenance appointment WITH San appointment at 730. Had exact service done at Sewell in Houston a year ago and was done in a max of Took 8 hrs for a maintenance appointment WITH San appointment at 730. Had exact service done at Sewell in Houston a year ago and was done in a max of 2hrs. More

Great people! Nice mobile app to schedule services! Saturday service appointment availability! Unfortunately, even when you make a 9 an appointment for service Nice mobile app to schedule services! Saturday service appointment availability! Unfortunately, even when you make a 9 an appointment for service, it might not get started until 2 or 3 in the afternoon and then they are up against the wall trying to finish it or complete the wash. They called me to come at 3:30, raced over and by 4 it hasn’t yet gone to be cleaned which would take 45 minutes. That’s a long time to sit and wait. They need to improve their internal communication between service, wash each and the service writer or their customer suffers. More