Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Beaumont - Service Center
Beaumont, TX
74 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
74 Reviews of Mercedes-Benz of Beaumont - Service Center
Sort by
December 12, 2023
I had a new service tech this visit. I’ve worked with same tech for at least 15 yrs. So i was apprehensive about a new person but I had no reason to be. She was delightful. I’ve alway I’ve worked with same tech for at least 15 yrs. So i was apprehensive about a new person but I had no reason to be. She was delightful. I’ve always had good service at this dealership. More
by cynfontenot
Employees Worked With
Adrienne St. Romain. And shuttle driver (don’t know his name)
December 10, 2023
I brought my wife car to replace the accelerate battery. I called before to check to see if the battery was in stock before the car was brought in. The parts person assured me that he had it in stock and g I called before to check to see if the battery was in stock before the car was brought in. The parts person assured me that he had it in stock and gave me the price. When the car was brought in and inspected the report had 6 things that needed attention and I approve for the battery to be changed only to find out that the battery was no longer in stock. The service technician informed me that I can come and pickup the vehicle or leave it until the battery come in. I chose to leave it. A couple of days later I received a text stating that the vehicle was ready and text amount to repair the vehicle was higher than I agreed to when I approved the work to be done. I call the day before three times in order to find out why the price was two times the amount I agree to. The person stated that she will relay the message but, no one returned my calls. The next day I went to pick up the vehicle and the recite still had the wrong price even after I showed her the price of the invoice that I agreed to pay. Eventually it was changed and the excuse that was given was the wrong coding was used. She apologized for the confusion and this happens at times. If I didn't have the previous email of the price agreement this would likely not been changed.. More
by Albertfrank1961
Employees Worked With
Ms. Lindsey, the lady in the office to far left, parts department and others..
December 06, 2023
My Service Attandance is just great with a great attitude and shows a lot of concern about your vehicle needs and that always happens at Mercedes Beaumont, Texas The mechanics are very concerned about the r and shows a lot of concern about your vehicle needs and that always happens at Mercedes Beaumont, Texas The mechanics are very concerned about the repairs that have to be done I was strongly recommended to Mercedes Beaumont, Texas I also will recommend because they take good cares of their customer and their vehicles Thank you JoAnn Th More
by jbthomas36
Employees Worked With
Amber,Kynzie
December 05, 2023
Everyone I been dealing with at Mercedes Benz of Beaumont has been so nice and pleasant. They’ve answered all my questions and steered me in the right direction on what to do about my car. has been so nice and pleasant. They’ve answered all my questions and steered me in the right direction on what to do about my car. More
by Mickey Nobles
Employees Worked With
Kenzie Medina
