Mercedes-Benz of Beaumont

Very Poor costumer service Towed my E 350 on Jan 12 for a relatively simple problem. It wouldn't start and the steering wheel locked. Department would not return calls for s Towed my E 350 on Jan 12 for a relatively simple problem. It wouldn't start and the steering wheel locked. Department would not return calls for several days. After 6 days I was able to talk to someone finally. They had not even started to diagnose my car. They start working on it only after I talked to the manager. Like it is very common they called back with a very large list of things they suggested changing. I approved only the routine service and the fixing of the problem. Bill: $1600, 70% on labor cost. They took 4-6 hours to work on it after I told them that I would be there to pick it up ready or not. I got my car back on Jan 25!! and only because I told them I was going to tow it to another facility. The repair cost probably 125% more than if done in a generic garage. I expect to pay more for mercedes service but I also I expect superior service. Very disappointed and annoyed. They sent me a box of chocolates 1 week later. Summary: 13 days to return me my car. 7 days to start the diagnosis 12 days to start to work on it 1 hour for diagnosis, approximately 5 hours of labor. Overpriced labor (expected) Absolutely horrible communication A box of 4 chocolates (good quality) with a generic note 1 week later. My advice: If you are going to use them for service make sure you get a loaner. All other times I did. This time I didn't because It was towed there and I live far away. I don't think it is a coincidence that when I get a loaner they work my car on time. More

Great Customer Service! Excellent customer service!! We don't think we could have gotten a better deal in a large city. Great place to buy a Mercedes Benz. Excellent customer service!! We don't think we could have gotten a better deal in a large city. Great place to buy a Mercedes Benz. More

Great experience purchasing Certified 2015 ML350 4matic My salesman, Rick, was very easy to work with. Was able to purchase locally. Was not happy with the condition of the console and they ordered a new on My salesman, Rick, was very easy to work with. Was able to purchase locally. Was not happy with the condition of the console and they ordered a new one. So far, very pleased! More

Friendly customer service Thanks to Deborah Dommert for her kindness, help and knowledge when we decided to buy our first Mercedes - Benz she made test driving numerous vehicle Thanks to Deborah Dommert for her kindness, help and knowledge when we decided to buy our first Mercedes - Benz she made test driving numerous vehicles easy and answered our questions with great knowledge. We also found the staff to be very friendly. More

I bought an apparance warranty for $2200.00 Later I I bought an apparance warranty for $2200.00 Later I decided it was usless, small print on contract rendered it usless. Car was bought in April. I I bought an apparance warranty for $2200.00 Later I decided it was usless, small print on contract rendered it usless. Car was bought in April. In January I met with Cris Jenkins and cancled this policy. He stated that I had $1800.00 coming. Today is March 27, and Cris will not take my calls. He had said it would take 4-6 weeks. I am still waiting. Mike Smith likes to take advantage of old people. I am going to small claims court. David Humphrey More