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Mercedes-Benz of Baton Rouge - Service Center
Baton Rouge , LA
520 Reviews
520 Reviews of Mercedes-Benz of Baton Rouge - Service Center
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January 15, 2018
Great Customer Sevices from admin. Personal but that’s it. As I said the service from the admin staff was out of this world. But a little concerned about the guys that actually do the work or drive the cars at As I said the service from the admin staff was out of this world. But a little concerned about the guys that actually do the work or drive the cars at least. I explained to our service coordinator that the last time our previous MB was in the shop I received a camera ticket in the mail for failing to stop at a red light on Coursey Blvd. dated for a day our suv was at the dealership. He asked me if I wanted to bring a copy of my receipt in, and he would try to get us reimbursed. That is when I explained I had payed it already and we did not even have that suv anymore (long story short I didn’t know where the recipe was). All I asked was for it not to happen again. And it didn’t but after some inspection it appears to have some minor scratches on the front passenger fender of our new car after this visit. So that is the reason for my low rating. But I will say once more the service managers and/or coordinators were outstanding from appointments, loaner car, updates and accurate completion estimates that part was first class. More
by Boone911
Employees Worked With
January 08, 2018
Really appreciated the service I received today and hospital Rally appreciated the service I received today and the hospitality was superb. Everyone was very nice and helpful and super friendly and very respectf Rally appreciated the service I received today and the hospitality was superb. Everyone was very nice and helpful and super friendly and very respectful of my time. More
by Allen Brown
Employees Worked With
Suzanne sellers
January 04, 2018
Great Customer Service I had the convenience of scheduling service for my vehicle online. Upon arriving at the Service Center, I was greeted at the door by Suzanne. She expl I had the convenience of scheduling service for my vehicle online. Upon arriving at the Service Center, I was greeted at the door by Suzanne. She explained everything and Andrea kept me informed while Suzanne was at lunch. The service that was required of my vehicle was unexpected and Suzanne and Andrea showed great customer service. More
by DeeBee
December 08, 2017
Sprinter The Service department rates a15 out of 10. Its the best I’ve ever seen. When wife is ready for her new car, I’m coming to see you. The Service department rates a15 out of 10. Its the best I’ve ever seen. When wife is ready for her new car, I’m coming to see you. More
by Uncle Burt
Employees Worked With
Marjorie Reiff
December 08, 2017
Great people that take care of you! This dealership is the best. They welcome you when you arrive and keep you updated the entire visit. They are really unbelievable. Can’t imagine buyi This dealership is the best. They welcome you when you arrive and keep you updated the entire visit. They are really unbelievable. Can’t imagine buying from another dealership. More
by Davidg
Employees Worked With
Ron Escoe
December 04, 2017
10K Mile Maintenance Great service at MBOBR. Prepaid maintenance and walked out with no additional cost. Staff very friendly and professional. Waiting area comfortable and Great service at MBOBR. Prepaid maintenance and walked out with no additional cost. Staff very friendly and professional. Waiting area comfortable and the time went by quickly. More
by Travel Girl BN
Employees Worked With
December 03, 2017
Service Unbelievable service. The Baton Rouge Mercedes dealership is absolutely awesome. Everyone is so professional and wonderful to work with! I would highl Unbelievable service. The Baton Rouge Mercedes dealership is absolutely awesome. Everyone is so professional and wonderful to work with! I would highly recommend this dealership to everyone! More
by mzp
Employees Worked With
November 23, 2017
always a step above The reason we bought a Mercedes was to have a car that sets the standard. MB of Baton Rouge does the same. The staff and service are a breath of fre The reason we bought a Mercedes was to have a car that sets the standard. MB of Baton Rouge does the same. The staff and service are a breath of fresh air when it comes to car related needs. More
by troy schulte
November 17, 2017
Mercedes GLK350 Repair We recently brought our Mercedes GLK350 into Mercedes of Baton Rouge for repair (blown alternator) and I would say our services was very satisfactory. We recently brought our Mercedes GLK350 into Mercedes of Baton Rouge for repair (blown alternator) and I would say our services was very satisfactory. Our service agent Josh was very helpful and responsive. More
by Mercedes GLK350
Employees Worked With
October 28, 2017
Auto Service Thank you all for your professionalism in addressing my automotive on concerns. I am really hoping that the problem has been corrected. Kudos to Josh Thank you all for your professionalism in addressing my automotive on concerns. I am really hoping that the problem has been corrected. Kudos to Josh Marchan, Andrea Bridwell and Susanne Sellers. What a great team. More
by Perk 1
