Mercedes-Benz of Baton Rouge - Service Center

First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to a ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing. More

Clovis Bienemy provided excellent efficient service. Very professional and thorough…explained service options, checked availability of parts. I really enjoyed working with him. Very professional and thorough…explained service options, checked availability of parts. I really enjoyed working with him. More

I have always been extremely please with the service at Mercedes-Benz of Baton Rouge. It has always been completed quickly. and professionally done. Excellent service from employees from sales to service Mercedes-Benz of Baton Rouge. It has always been completed quickly. and professionally done. Excellent service from employees from sales to service. More

Top notch service from a wonderful dealer who offers exceptional customer care to its customers! exceptional customer care to its customers! More

Work was performed on time with no problems. Josh Marchan was a pleasure to deal with. Josh Marchan was a pleasure to deal with. More

Excellent service and customer care. They provided transportation I needed to keep another appointment and also returned me to the dealership in a timely fashion. Their customer care is They provided transportation I needed to keep another appointment and also returned me to the dealership in a timely fashion. Their customer care is as efficient, safe and accurate as their service. And my service advisor Andrea Bridwell is the best!!! More

Love having my vehicle serviced at Mercedes Benz of Baton Rouge. Excellent Service as always. Rouge. Excellent Service as always. More