Mercedes-Benz of Barrington

I recently bought a Hyundai Veloster from the dealership, and I had a great experience working with Jack. He was responsive, helpful, and went the extra mile to address some concerns I had. Overall, I left t and I had a great experience working with Jack. He was responsive, helpful, and went the extra mile to address some concerns I had. Overall, I left the dealership feeling satisfied and happy with my purchase. Thanks, Jack! More

My experience buying my "certified pre-owned" 2020 Mercedes Benz C43 AMG from Motor Werks Barrington, for which Ian was the salesman, has been less than positive. After one month of ownership, I have Mercedes Benz C43 AMG from Motor Werks Barrington, for which Ian was the salesman, has been less than positive. After one month of ownership, I have discovered many issues. Due to my job, which has long, unpredictable hours, I cannot continue to monitor each new issue as it arises. It is incredibly inconvenient to continue to find and make time to address each issue. At best, Motor Works and Ian were sloppy on representing the condition of the vehicle to me, and at worst, they were dishonest throughout. On the date of purchase, January 20, 2024, I had the 3 following immediate issues: 1. First, an incorrect financing rate was advertised. 3.39% financing was advertised on the dealer website. I swapped multiple term sheets with Ian with the advertised 3.39% financing rate. When I arrived at the dealership to purchase the car, I was told this financing rate was not available on AMGs, and had to accept a higher financing rate of 6.89%. I am no expert on Illinois consumer protection law, but I think these facts could raise issues with the following provision: Illinois Administrative Code Title 14, Subtitle B, Chapter II, Section 475.630. 2. When I test drove the car, I did not notice any imperfections within the interior of the car. Upon getting in the car after purchase, I saw a dent in one of the speakers. To the very best of my recollection, this dent was not present when I test drove the car. I later paid out of pocket to fix the dent because, as Ian said, "unfortunately with used cars, there's always going to be a few imperfections." 3. Only after purchasing the car did Ian tell me that they only had one key for the vehicle, as the previous owner had not returned the second key. Shortly after purchasing the car I gave the dealership a negative review. Once I did so, I was contacted and told that if I gave the dealership a new, positive review, they would get me a second key. Leaving me no choice by withholding my right to a second key, I gave the dealership a new, positive review. I then received the second key on February 23, 2024. But, this was only offered after a negative review, and I do not believe I would have been offered a second key if I had not left a negative review in the first instance. After purchasing the car, I have discovered the following issues: 4. On February 9, 2024, after hearing a knocking sound coming from the trunk for around a week, I inspected the trunk and discovered a plastic piece wrapped around the left trunk arm of the car had broken. The broken plastic piece had marks, and broke in a way that indicated something else was broken inside the trunk, which caused the damage. On February 13, 2024 I took my car to Autohaus on Edens for inspection. Autohaus on Edens informed me that the trunk motor had broken loose from the side of the trunk where it was secured, and as a result, knocked into the left trunk arm, breaking the plastic piece. I picked up my car up on February 20, 2024 after the trunk motor was fixed and the plastic piece replaced. 5. On February 20, 2024, I saw rust forming between the right rear bumper and fender of the vehicle. I have had no accidents with this vehicle. When I mentioned this to a service technician while getting the second key programmed to the car at Motor Werks of Barrington, he said that it looked to be pre-existing. He asked if I'd bought the car there, and I said yes. 6. On February 27, 2024, I found an oil leak underneath the car, with oil appearing underneath the splash guard on the front left, driver side of the car. 7. On February 28, 2024, I noticed the fuel lid bodywork on top of the gas cap appeared to slide easily, and discovered that the fuel lid was no longer glued on and slid right off the car. I literally held a piece of my car in my hands. I sent Ian a video, who indicated confusion, and did not seem to grasp the circumstances. I do not have time for this, or this feign of confusion. More