Mercedes-Benz of Barrington

I believe the tech's name who assisted me was Kyle. He was on-call for roadside assistance and started my car (it wouldn't start due to a failed battery). he showed up pretty quickly, and was very pat He was on-call for roadside assistance and started my car (it wouldn't start due to a failed battery). he showed up pretty quickly, and was very patient and helpful in showing my father and i how to use the cables we had to jump-start the car ourselves in the future. Then, he left and I left but about 15 minutes along my route, a tire blew! on the highway! I called him directly (as opposed to calling roadside assistance again) since I had his number from when he called me earlier to provide an ETA. He came out and not only put the spare tire on my car, but took the old/damaged wheel and tire back to the dealer where he put a new tire on the wheel and then returned to my residence later the next day and mounted the new tire on the car. I cannot say enough good things about how helpful he was! More

I had a busted differential on a car that had less than 60K miles. Ted told me it would be a $2500 repair. I was shocked by this as my warranty had just recently run out. I called BMW North America and 60K miles. Ted told me it would be a $2500 repair. I was shocked by this as my warranty had just recently run out. I called BMW North America and they were able to get my differential fixed for no cost to me. Now I am upset because Ted tells me I need to replace my rear tires @ $750.00 and I just bought these tires 7 months ago. They have 12K miles on them and they are completely bald. I am not a race-car driver and I either received faulty tires or the busted differential caused the tires to wear. I do not have $750.00 to pay for new tires which I desperately need. Thanks for any help. More

We've been buying all of our cars (all Hondas) at Motor Werks since 1999. In both the sales and service departments, it's the antithesis of the classic dealership reputation for greed and slick deal Motor Werks since 1999. In both the sales and service departments, it's the antithesis of the classic dealership reputation for greed and slick dealing. The sales people I've worked with have always been good for their word, whether their word was written or oral, as to price, extras, etc. In the service dept., my experience has been that they try to charge me as little as possible, and I've never been lead into an expensive repair without a thorough discussion as to the necessity or desirability of the repair, relative to its cost; and I was recently talked out of an expensive repair I thought was necessary on one of the sliding doors. I've never been up-charged or talked into a more expensive repair, than what was needed, and at times I've been discouraged from making a repair that they didn't feel was warranted. A perfect example is in play right now. My 2005 Odyssey had never had new shocks. But it developed symptoms that indicated it needed shocks and I took it in for that reason. They put on rear shocks only , telling me that the fronts were okay. However, I've driven several hundred miles since, and I'm convinced it needs front shocks too, and I'll take it back for fronts. But they never tried to sell me anything more than they thought was necessary. I just had a headlight out, and I took it in, expecting a 100+ labor bill for removal of the housing, etc. However, the technician just popped the hood, reached into the back of the headlight, and came out with the bulb. I bought a new bulb from the parts dept. for $12.50, and the tech. slipped it in for me, no charge. I was in and out of there in less than 1/2 hour. I had a nail in a tire recently, and they plugged the hole for me while I waited, and the charge was a whopping $10.00. So what else do I need to tell you? More

I had an exceptional experience at Motor Werks of Barrington. Upon arrival, I was greated instantly by a friendly porter who personally escorted me into the service advisor, Jim deRosa's office. Ji Barrington. Upon arrival, I was greated instantly by a friendly porter who personally escorted me into the service advisor, Jim deRosa's office. Jim was very personal and friendly, yet professional. After explaining what was wrong with my car, I was on my way. No waiting. More

Professional, efficient, no hassle / no bs is why I bring all my cars to Motorwerks and why I bring my BMWs to Erik Swanson. I've never had a disappointing experience. all my cars to Motorwerks and why I bring my BMWs to Erik Swanson. I've never had a disappointing experience. More

Justin took care of me on this Saturday afternoon when I came in with needing new rear wiper blades and a new light cap. He replaced everything himself and took care of getting me in and out right away. J came in with needing new rear wiper blades and a new light cap. He replaced everything himself and took care of getting me in and out right away. Justin is always friendly and efficient. More

Justin was terrific in keeping me updated with the repair, looking at possible solutions and evaluating cost issues. Will always call Justin to co-ordinate all future service. repair, looking at possible solutions and evaluating cost issues. Will always call Justin to co-ordinate all future service. More

As always, all Motorwerks personnel were friendly and helpful. Work on GLK was completed in a timely manner. Would definitely recommend Motorwerks as my "go to" dealership. Mary Ciszek helpful. Work on GLK was completed in a timely manner. Would definitely recommend Motorwerks as my "go to" dealership. Mary Ciszek More

I have experienced continuous and excellent service for the past ten years with both of my BMWs. Over the years, courteous and competent technicians have serviced my vehicles and their managers have been the past ten years with both of my BMWs. Over the years, courteous and competent technicians have serviced my vehicles and their managers have been consistently concerned with the overall quality and the ultimate customer satisfaction. More

I recently went into Mortorweks and was thoroughly annoyed by the lack of customer service in the Accessories Department. When the young man (Mark Grace or Mike Grace?) wasn't on his phone texting, he annoyed by the lack of customer service in the Accessories Department. When the young man (Mark Grace or Mike Grace?) wasn't on his phone texting, he was staring at my chest! I was so insulted that I later sent in my son to pick up my car. This is not acceptable behavior or customer service! More