Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Barrington
Barrington, IL
573 Reviews
Meet One & Only®, Exclusively at Mercedes-Benz of Barrington, the only way you will ever want to buy or lease a vehicle ever again.
Only One Price:
All vehicles clearly display our Market-Based Price. This is done to save you time and eliminate the traditional back and forth. It’s very transparent and helps to expedite the process.
Only One Person:
You will be working directly with just one person, a dedicated non-commissioned Client Advisor, whose only goal is to provide you with a relaxed and stress-free experience.
*Only One Hour:
Since only one person will be helping you with everything, it will all be incredibly fast. No more spending the whole day at the dealership. Once you have selected your vehicle, will have you on the road in about an hour.
Why You’ll Love ONE & ONLY ---
Upfront Pricing
We take pride in offering some of the most competitive prices in the country. When you come to our dealership, you won’t waste any time haggling for your best offer. We give it to you upfront. One upfront price inclusive of trade value, monthly payment, and interest rate.
Commission Free
Our commission free Client Advisors aren’t just trying to get you into a vehicle that pays them a high commission. Our only goal is to get you in the vehicle that’s best for you and your vehicle needs, ensuring you leave our dealership satisfied with your vehicle and your experience.
3-Day/300 Mile Return Policy*
If you do end up in a vehicle that doesn’t fit you or your families needs, no need to worry. Contact your One & Only Client Advisor and take advantage of our peace-of-mind, 3-day/300-mile money back guarantee.
Visit Mercedes-Benz of Barrington for all of your Automotive needs.
*Applies to in-stock models only.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 573 reviews
June 29, 2016
Horrible service experience I went to get my tires checked, they were making weird noises. After couple of hours I received a call from Jim DeRosa explaining that my tires need t I went to get my tires checked, they were making weird noises. After couple of hours I received a call from Jim DeRosa explaining that my tires need to be replaced ( it's a brand new car with only 18k miles). They were not able to tell me the thread count ( they didn't have the report yet) but already he said I need my tires replaced. What he didn't know is that I have two sets of tires (summer and winter) and my summer tires have only been driven for 9k miles. I feel like they were trying to rip me off. I did not get my car fixed there.. Horrible service. No people skills. And I didn't even get a survey after my visit... What were you afraid off???? I went to a different dealer (knauz) the next day and it turns out my tires are perfectly fine ( they do not need to be replaced) but I needed my shock absorber replaced on one of the tires.. (Which Motor Werks neglected to mention). I'm a long time customer of Motor Werks but I will NEVER do any business with them again. More
by Dana
Employees Worked With
Jim DeRosa
June 29, 2016
Very helpful sales team. Alex Blaul is a young man working in the Infinity dealership but remembered a conversation we had offsite and kept his eyes open for exactly the kind Alex Blaul is a young man working in the Infinity dealership but remembered a conversation we had offsite and kept his eyes open for exactly the kind of used Mercedes I had been looking for. However after a few test drives I opted for a new car instead. The new and used Mercedes sales managers and finance guy were very helpful. They also helped me with extended warranties for my old Mercedes which will now be getting handed off to a family member. More
by OIFSeabee06
Employees Worked With
Alex Blaul - Sales @ Infinity, Mike Townsend - MB Sales Manager, John K. - MB Finance, Bartolo Rocha - Concierge
June 26, 2016
Best I ever had at a dealership Helpful in every way Peter severance was my sales person I've been buying cars from Motorwerks for about 25 or 30 years, always a great and fun expe Helpful in every way Peter severance was my sales person I've been buying cars from Motorwerks for about 25 or 30 years, always a great and fun experdince. Recommend them to everyone I know More
by Peewee11
Employees Worked With
Sales Peter Severence
June 15, 2016
Great experience. Everything went so smoothly and quickly. I absolutely love my new car! I had to travel a couple of hours to get to the dealership, but they had everyt Everything went so smoothly and quickly. I absolutely love my new car! I had to travel a couple of hours to get to the dealership, but they had everything ready so that I could get things handled quickly with no surprises.. They were very accommodating to my busy schedule. More
by Erin C Borkowski
Employees Worked With
Ryan Durso
March 30, 2016
Great experience at Motor Werks of Barrington We recently purchased a car at Motor Werks of Barrington and applaud the service we got from Evan Finn, Ryan Durso and Bertolo. Each made the experie We recently purchased a car at Motor Werks of Barrington and applaud the service we got from Evan Finn, Ryan Durso and Bertolo. Each made the experience a positive and satisfying one. They were extremely knowledgeable and helpful, while quickly moving the process along. I highly recommend doing business with these people. Five stars. Sandra Riordan More
by Sandra Riordan
Employees Worked With
Evan Finn and Bertolo, Ryan Durso
February 08, 2016
Customer Service Excellence In a world where great customer service is extinct, MotorWerks has it mastered. Ken Betts made my car buying experience a very happy one! I was extrem In a world where great customer service is extinct, MotorWerks has it mastered. Ken Betts made my car buying experience a very happy one! I was extremely impressed with his professionalism and knowledge of the vehicles. The rest of my experience ended with Tony Dee,,,He's a ROCKSTAR!!! I highly recommend MotorWerks & look forward to future purchases :) More
by SilverBenz
January 23, 2016
Do not buy remotely!!!! Wow. Wired the cash, had a service pick up the car the next day. Car arrived in Ohio with no temporary tag. Nice to look at , but had to park it i Wow. Wired the cash, had a service pick up the car the next day. Car arrived in Ohio with no temporary tag. Nice to look at , but had to park it in my garage!! Next day, got a call that, Ooops, we needed to complete papers to get a tag. Ok. Completed the papers, (no paid return envelope) and paid to have them expedited. Next week, Monday through Thursday, nothing. Made it to Friday and called. Ooops, our papers were sitting, unopened on a desk of a vacationing employee! (Still looking at the car in garage.) Promised to send the tags, Next Day Air, SATURDAY delivery. Saturday evening. Nothing. Called. Ooops, not sure what happened? I got the FedEx tracking number. Checked the FedEx site. They paid for "weekday" delivery. I'll get the tags someday on Monday. Maybe. Still looking at the car in the garage. That'll be almost two weeks of looking at this car in my garage. Listen, if a dealer wants to sell over the internet, they need to step up their game and FOLLOW THROUGH. Perhaps Motorwerks of Barrington is great with local transactions, but BEWARE if you are an internet buyer. More
by Upset in Ohio
Employees Worked With
Wayne Bell, Tony the General Mgr?
September 28, 2015
SRT8. 2014 The price on the SRT was great. The Service there was great my salesman Andrew Richter was very knowledgeable of my vehicle. I was trading and t The price on the SRT was great. The Service there was great my salesman Andrew Richter was very knowledgeable of my vehicle. I was trading and the vehicle I was purchasing the waiting room area was very comfortable clean. I even get a better deal on my insurance while I was there . More
by Jay1473
Employees Worked With
Andrew Richter
September 25, 2015
Great dealership Top quality personal service from every aspect of the dealership. Always professional and I have never left there disappointed. My wife and I have ask Top quality personal service from every aspect of the dealership. Always professional and I have never left there disappointed. My wife and I have asked ourselves on more than one occasion, why would we ever buy anywhere else. We do like our SLK!!! More
by MBSLK
Employees Worked With
Andrew
July 28, 2015
Friendly, not pushy and informative. Purchasing an automobile is not something a person looks forward too. The reputation car salesmen have is negative. All not true. It was a good exp Purchasing an automobile is not something a person looks forward too. The reputation car salesmen have is negative. All not true. It was a good experience. Andrew Richter, our salesman, was great, as well as Jeff, the general sales manager. What more could you ask for. More
by Karl
Employees Worked With
Andrew Richter and Jeff.
