Mercedes-Benz of Barrington

Excellent Service Experience I had an excellent service experience the other day with my BMW at Motor Werks of Barrington. Ivan and Marc, the Service Manager, assisted me on my c I had an excellent service experience the other day with my BMW at Motor Werks of Barrington. Ivan and Marc, the Service Manager, assisted me on my car to the MAX. Got a loaner and within hours was going back to pick up my car. More

Makes Miracles Happen! Kelly in financing truly made miracles happen and dreams come true! I’ve never met someone who truly cared so much about the customer and their wants/ Kelly in financing truly made miracles happen and dreams come true! I’ve never met someone who truly cared so much about the customer and their wants/needs. Izabela was my sales rep and she made me feel so comfortable, kept me up to date with everything and was so knowledgeable about the vehicles. Not only that but she spent ALOT of time with me as well as her whole day off at the dealership with me. She never made me feel pressured or like an inconvenience for blowing up her phone with my one million questions and just made me feel so comfortable. These ladies were both incredible! I know where I’m going for future vehicles as well as where I’m sending my friends and family! More

Exceptional, and friendly Service Brian, and Bartolo went above and beyond to make my buying experience smooth and hassle free. The entire staff was friendly, and knowledgeable, and di Brian, and Bartolo went above and beyond to make my buying experience smooth and hassle free. The entire staff was friendly, and knowledgeable, and did not make me feel pressured like many dealerships do. I love my new car, and will always buy and recommend motorwerks in the future. More

The place is a mess no communication On Saturday went in to look at a Mercedes S 63 coupe. I first dealt with Brian who told me the car listed on the website was out for a weekend test dr On Saturday went in to look at a Mercedes S 63 coupe. I first dealt with Brian who told me the car listed on the website was out for a weekend test drive. He took my name and found 2 other similar cars different colors. He then offered to text me a video of one which he didn't have access to. He also promised to call me about the availability of the car I first went to look at. I didn't hear from him... even after I texted him Monday asking if the car was still available. I then asked via the website inquiry as to the availability of the car on Monday evening. I was told by Jamie Larocca sp? that the car was available and he asked if I wanted to make an appointment. Considering the fact it looked like BrIan wasn't interested in dealing with me I said I did and would be in the following day at 5 pm. Jamie even texted me to confirm and I reiterated that yes I would be there at 5. I walked in to see some guy sitting at the front desk and told him I had an appointment, He introduced me to another salesman Tom. Tom and the sales manager and the other members of the clown college met in an office and all seemed perplexed. My goodness the car was still "out" on a test drive. So I'm prepared to pay 100K for a car that no one can find for the second time. Tom offered to show me another car. I angrily refused. I realize it wasn't his fault but why would I want to do business with a deanship that can't get its act straight. And the funniest thing was while I was waiting 15 minutes for the clown college to realize the car wasn't there, I heard 10 salesmen sitting around making cold calls begging for people to take test drives. It goes to show you can put make-up on a pig but it's still a pig. Don't bother with this place More

Pleasantly surprised I usually purchase a newer car every 3-4 years and it’s always a less than pleasant experience to say the least. I must say dealing with Zach Sowinski I usually purchase a newer car every 3-4 years and it’s always a less than pleasant experience to say the least. I must say dealing with Zach Sowinski and Motorwerks was a surprisingly easy experience. After the purchase I experienced an issue with the car and Zach took care of it immediately. The service crew was very attentive and quick. Would say if you are in the market for a luxury car, this is the place to go. More

Professioal service as it should be. James was exceptional.He went above and beyond to ensure quality service.James was kind,polite and professional while assuring our comfort during our James was exceptional.He went above and beyond to ensure quality service.James was kind,polite and professional while assuring our comfort during our long process. More

Wrong review I wrote Brian a review in which I was mad about something that had nothing to do with him. Brian bent over backwards to help me make a good deal. I I wrote Brian a review in which I was mad about something that had nothing to do with him. Brian bent over backwards to help me make a good deal. I will recommend Brian to all my friend More

Great costumer service Our sales men Gabriele was very helpful with finding our perfect car. If you go there ask for Gabriele! He is the best of all!! Our sales men Gabriele was very helpful with finding our perfect car. If you go there ask for Gabriele! He is the best of all!! More

Great service by Victor Najjar Victor is one of the best service consultant I have ever worked with, very professional, courteous, easy to work with and works very hard to satisfy h Victor is one of the best service consultant I have ever worked with, very professional, courteous, easy to work with and works very hard to satisfy his customers, I would not work with anyone else at the BMW service department but him. Have had very bad experience with previous consultants and did not want to go that dealer anymore, but after I worked with Victor I changed my mind. Thank you Victor! More

Take your money elsewhere I wouldn't suggest doing business here, Especially with salesmen Mark Smith. I had a confirmed appointment with Mark Smith to purchase a vehicle. I lu I wouldn't suggest doing business here, Especially with salesmen Mark Smith. I had a confirmed appointment with Mark Smith to purchase a vehicle. I lugged my 2 year old an hour and a half, just to show up and be told by Mark that he sold the car I came to purchase. Now, to be fair I didn't expect the car to be held for me, but a phone call would have been considerate and would have saved me a trip. Afterwards he had the nerve to try to up sell me on another model. Beware, stay clear or Mark Smith. He is your typical car salesmen. More